Building Closer Customer Relationships at Teradyne

Teradyne is a leading supplier of automation equipment for test and industrial applications. To help customers gain maximum value from its products and nurture their loyalty, Teradyne wanted to connect them with fast, effective support—but its customer portal was sluggish and difficult to navigate.

Teradyne transformed its customer-facing and internal portals with IBM collaboration solutions, making it easier for employees to provide customer support and for customers to access information. Today, the company can deliver higher-quality customer services that boost satisfaction by up to 40 percent—helping the company build life-long loyalty and protect its industry-leading position.

You can also read the case study at IBM.com