Process Mining Helps Ensure On-Time Deliveries and Happy Customers

Pam Roman

Challenge – Where’s My Delivery? As individuals, we’ve all known the frustration of the package that comes late or, worse yet, never arrives. As businesspeople, we know what it’s like to deal with customer or client complaints, and the frustration that comes from not being able to figure out how to readily correct the problem. Our client, an international package … Read More

You Have a Cybersecurity Plan – But How Do You Know It Works?

Pam Roman

By Michael Hahn, Head of Security Practice, Prolifics Enterprise cybersecurity programs take many forms to address unforeseen – and hopefully never occurring – data intrusions into your network. You’ve authored policies and implemented systems, but ultimately time passes. When was the last time your organization tested the cyber readiness of your team? When did you last measure the responsiveness to … Read More

PROLIFICS NEWS – Prolifics Outcome-based Process Automation Solution Recognized by IBM

Pam Roman

ORLANDO, FLA., May 12, 2021 – Prolifics, a global digital transformation leader and a longtime IBM business partner, is thrilled to announce that IBM named Prolifics as a finalist in its 2021 Beacon Awards. Our “Outcome-based Process Automation” solution is recognized in IBM’s “Outstanding Business Automation Solution” award category.    Now in their 22nd year, the IBM Beacon Awards celebrate the next generation of innovators, creators and thinkers that use IBM technology, like hybrid cloud and AI, to power innovative solutions for partners … Read More

Why You Need a Cyber Risk Assessment

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By Michael Hahn, Head of Security Practice, Prolifics As the past few years have shown, cybersecurity threats are on the rise and affect every business sector across the board. The performance of a Cyber Risk assessment will allow your organization to identify, understand and mitigate risk within your environment. The National Institute of Standards and Technology (NIST) defines Risk Assessment … Read More

Modernization, Integration Create Better Customer Experience for Retailer

Pam Roman

About our client, an International Retailer This International Retailer (IR) has been a Prolifics client for a decade. The company’s brand names in apparel and accessories are well-known globally, and over the years IR has become a complete fashion lifestyle for its customers. Challenge Retail in General Retail is changing – fast – due to the demands of tech-savvy customers … Read More

Health Insurance Company Expected to Save $1M with New EDI Solution

Pam Roman

OUR CLIENT Our client is a health insurance company (HIC) that has operated in New York State for more than 80 years, evolving with our nation’s healthcare system along the way. CHALLENGE HIC was experiencing issues and limitations with its current electronic data interchange (EDI) set-up – the computer-to-computer exchange of insurance documents in a standard electronic format. First and … Read More

Prolifics Quick FHIR Story Starts with People

Pam Roman

Today’s massive volume of healthcare data creates challenges with data complexity, data format, data locations and data consent. Prolifics developed its Quick FHIR solution to rapidly standardize healthcare data using HL7’s FHIR standard, using IBM’s Cloud Pak for Data and Cloud Pak for Integration to extract it from different sources, remove data quality issues and securely share across the system. … Read More

Application Modernization Results in Cost Savings for State Government

Prolifics Insights

CHALLENGE The Critical Records Office within a state department of health faced significant costs related to its lack of flexibility in maintaining and processing vital citizen records. The application the CRO used to register vital records had limited integration with the systems that stored the recrods. Once records were entered, CRO personnel could only perform basic search and retrieve functions. … Read More

Agile Integration Modernization Helps Keep the Lights On for E&U

Pam Roman

Energy and Utility (E&U) companies have to deal with a lot in today’s environment. Customers expect open, transparent and real-time access to their usage, billing and outage information over various platforms, in a “self-service’ environment. E&U technology is advancing with things like smart meters and usage apps. Regulatory agencies connect rates to new kinds of key performance indicators (KPIs), often … Read More

Short-Term Modernization Creates Long-Term Possibilities for Health Coalition

Pam Roman

Prolifics helps Health Coalition with Short-Term Modernization and Long-Term Possibilities Our client, a Health Coalition, is a non-profit organization that connects, collects and integrates health information in an exchange in partnership with its state’s department of health. Participating healthcare professionals (with patient consent) can access electronic health information and securely exchange data with other state participants. This improves patient outcomes, … Read More