Fedway Improves Efficiencies and Customer Experience with Omni-Channel Portal App

Pam Roman

Fedway Associates Inc., New Jersey’s largest liquor and wine distributor, uses its omni-channel portal app to easily locate products, automate manual processes to improve workflow efficiency, and enhance the customer experience. Kirk Wolthouse, Vice President of Marketing Services, talks about how Prolifics helped Fedway Associates prepare its app for market in under 6 months, while making the process quick, efficient, … Read More

Process Mining – Digging Into the Process

Pam Roman

Process Mining is a term circulating across industries and with good reason. It has the power to impact all areas of your business and getting started is a lot easier than you probably think. Don’t miss this overview with our digital technology experts as they reveal what process mining really is and how it can define your business objectives and … Read More

Prolifics Named 2020 IBM Think Build Grow Winner

Pam Roman

ORLANDO, FLA., June date, 2020 – Prolifics, a global digital transformation leader and a long-time IBM business partner, is proud to announce IBM has selected Prolifics as one of its 2020 IBM Think Build Grow winners.   Think Build Grow is a part of IBM PartnerWorld. It recognizes achievements in innovation, leveraging cloud and AI technologies. Prolifics’ winning submission was … Read More

Healthcare Integration Kit

Pam Roman

Healthcare professionals depend on accurate and efficient system communication to support patient care. When diverse resources within a healthcare ecosystem can’t communicate with each other, operational efficiency quickly suffers. It’s never an acceptable outcome, but it becomes even more of a threat when a person’s critical care is at stake. Prolifics can help. We provide integration solutions that enable effective … Read More

Process Mining – from Definition to Implementation

Pam Roman

An introductory guide – can you dig it? As Gartner defines it: Process Mining is a technique designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting readily available knowledge from the event logs of information systems. More simply, Process Mining identifies process inefficiencies by following the digital trail of data through a targeted system. Click … Read More

Process Mining Means Success for Remote Work Force

Prolifics Insights

Process Mining and the New Working-From-Home Normal The pandemic has made a lot of things the New Normal. One of them is having a remote workforce, also known as working from home (WFH). How are processes and procedures changing to accommodate people working remotely? How do you control – or even know about – the changes that may be happening … Read More

Create Quick Wins with Process Mining and RPA

Prolifics Insights

Together, Process Mining and RPA Can Create Quick Wins Sometimes two seemingly unrelated technologies dovetail so perfectly that they offer a slam dunk benefit. In this case these two technologies provide cost savings, greater efficiencies, and a better utilized workforce. Read on to see how Process Mining with Robotic Process Automation (RPA) will give you a quick win return on … Read More

Process Mining and Customer Journey

Prolifics Insights

Use Process Mining to Supercharge Your Customer Journey Mapping A good customer journey mapping will give you a leg up on your competition. But the mapping usually falls short because it’s hard to nail down your customers’ interactions. Process mining can save the day. What is the customer journey? Writer Audra Sorman gives a succinct definition in her surveymonkey.com article: … Read More

Process Mining vs. Process Mapping – What You Need to Know

Prolifics Insights

The concept of process mining has been around for a number of years; it’s only recently become more popular as advances in digital technology make it an attractive alternative to traditional process mapping. What is process mining? As Gartner defines it, “Process mining is designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting knowledge from … Read More

Innovation Sandbox 1:3 – Explore Process Mining

Prolifics Insights

Process Mining – isn’t is the same as Process Mapping, or Data Mining? No. And understanding what makes Process Mining different can give you a definite advantage when looking to improve efficiencies in your business. And why should you improve efficiencies? So you can successfully cut costs, improve customer satisfaction, improve employee morale, and increase revenue. In this video, Process … Read More