Use Process Mining to Supercharge Your Customer Journey Mapping A good customer journey mapping will give you a leg up on your competition. But the mapping usually falls short because it’s hard to nail down your customers’ interactions. Process mining can save the day. What is the customer journey? Writer Audra Sorman gives a succinct definition in her surveymonkey.com article: … Read More
Process Mining vs. Process Mapping – What You Need to Know
The concept of process mining has been around for a number of years; it’s only recently become more popular as advances in digital technology make it an attractive alternative to traditional process mapping. What is process mining? As Gartner defines it, “Process mining is designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting knowledge from … Read More
Innovation Sandbox 1:3 – Explore Process Mining
Process Mining – isn’t is the same as Process Mapping, or Data Mining? No. And understanding what makes Process Mining different can give you a definite advantage when looking to improve efficiencies in your business. And why should you improve efficiencies? So you can successfully cut costs, improve customer satisfaction, improve employee morale, and increase revenue. In this video, Process … Read More
Three Reasons a Digital Loan Coworker Makes Sense
If you’re a lender, or in IT for a lender, you’re experiencing the changes of the “New Normal” in very specific ways. Interest rates are at historic lows – but what will that really do for mortgage demand? The Paycheck Protection Program PPP came through like a hurricane – so what’s next? My employees have been through a lot of … Read More
Lenders – Are You Ready for PPP, Part 2: Forgiveness?
Within just a few weeks, many lenders faced a hurricane of anxious customers and their paperwork for Paycheck Protection Program (PPP) loans. It may feel like we’re now in the calm eye of that hurricane, but it’s not over. The back end of the same hurricane is fast approaching in the form of PPP loan forgiveness. Often where a hurricane … Read More
How Automation Eases the Pressure for HR Managers
You already know that in most cases, it’s easier to retain an employee than to find a new one. Still, while a strong onboarding process has been shown to improve new hire retention by as much as 82%, only 12% of employees strongly agree that their organization does a great job onboarding new employees. This month’s infographic shows the pressures … Read More
5 Questions to Ask About an Onboarding Solution
We’re seeing the COVID-19 pandemic transform the job market to agonizing unemployment numbers not seen since the Great Depression. More than 36 million people are currently unemployed. A big question now is what happens when businesses begin hiring again – how will millions of people be vetted and ultimately brought onboard? A lot of companies are already prepping for mass … Read More
Onboarding in the Current and Post-COVID-19 World
The COVID-19 pandemic has generated a seismic shift in the job market, going form record low unemployment to devastatingly high out-of-work numbers in just a couple of months. This section from a recent Guardian article sums up the grim news in stark terms: The latest figures from the (U.S.) labor department mean more than 36 million people have filed for … Read More
25 Ways Business Process Automation Can Improve Productivity
Time is money, especially when you are paying premium hourly wages or salaries. In some cases, you can add business process automation to increase your bottom line. Hyper automation is even better when you can use it. Hyper automation combines intelligent automation such as artificial intelligence and machine learning for discovery, design, analytics, measuring, monitoring, and reassessment of a process. For business process automation to be successful, everyone in … Read More
What Is Robotic Process Automation ?
Businesses are always looking for better ways to cut costs and drive innovation. Robotic process automation (RPA) is a type of business process automation that allows enterprises to streamline everyday tasks, enabling employees to focus on more complex, creative, and valuable work. When implemented properly, RPA can greatly improve operational efficiency and give businesses a powerful competitive advantage. What Is … Read More