Challenge – Where’s My Delivery? As individuals, we’ve all known the frustration of the package that comes late or, worse yet, never arrives. As business people, we know what it’s like to deal with customer or client complaints, and the frustration that comes from not being able to figure out how to readily correct the problem. Our client, an international … Read More
Process Mining – SIMPLIFIED
You’ve heard the term process mining. But what is it really? And why should your business invest in more technology? This presentation answers those questions. It explores what makes process mining so valuable, and shows how it can help you save costs, improve efficiencies and increase revenue. Let’s start with this definition: Process Mining is an evidence-based solution designed to … Read More
You Only Have to Dig a Little for Process Mining Gold
Process Mining doesn’t have to be a huge archeological excavation. You can get surprisingly good results with just a shovel. Process Mining – what we know We’ve published several blogs recently on Process Mining, and we’ll take the opportunity to link some of them in this article. But for now, let’s quickly summarize what we know and have shared: Process … Read More
Process Mining – A Technical Demonstration
Dive into the world of Process Mining. Learn what it really does and watch it in action – Learn how Process Mining accurately identifies areas for continuation and improvement across a full spectrum of lines of business. And find how how quickly you can really get started. For all of us, Process Mining can be a game changer – let’s … Read More
Fedway Improves Efficiencies and Customer Experience with Omni-Channel Portal App
Fedway Associates Inc., New Jersey’s largest liquor and wine distributor, uses its omni-channel portal app to easily locate products, automate manual processes to improve workflow efficiency, and enhance the customer experience. Kirk Wolthouse, Vice President of Marketing Services, talks about how Prolifics helped Fedway Associates prepare its app for market in under 6 months, while making the process quick, efficient, … Read More
Process Mining – Digging Into the Process
Process Mining is a term circulating across industries and with good reason. It has the power to impact all areas of your business and getting started is a lot easier than you probably think. Don’t miss this overview with our digital technology experts as they reveal what process mining really is and how it can define your business objectives and … Read More
Process Mining – from Definition to Implementation
An introductory guide – can you dig it? As Gartner defines it: Process Mining is a technique designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting readily available knowledge from the event logs of information systems. More simply, Process Mining identifies process inefficiencies by following the digital trail of data through a targeted system. Click … Read More
Process Mining Means Success for Remote Work Force
Process Mining and the New Working-From-Home Normal The pandemic has made a lot of things the New Normal. One of them is having a remote workforce, also known as working from home (WFH). How are processes and procedures changing to accommodate people working remotely? How do you control – or even know about – the changes that may be happening … Read More
Process Mining and Customer Journey
Use Process Mining to Supercharge Your Customer Journey Mapping A good customer journey mapping will give you a leg up on your competition. But the mapping usually falls short because it’s hard to nail down your customers’ interactions. Process mining can save the day. What is the customer journey? Writer Audra Sorman gives a succinct definition in her surveymonkey.com article: … Read More