Fedway Improves Efficiencies and Customer Experience with Omni-Channel Portal App

Pam Roman

Fedway Associates Inc., New Jersey’s largest liquor and wine distributor, uses its omni-channel portal app to easily locate products, automate manual processes to improve workflow efficiency, and enhance the customer experience. Kirk Wolthouse, Vice President of Marketing Services, talks about how Prolifics helped Fedway Associates prepare its app for market in under 6 months, while making the process quick, efficient, … Read More

5 Questions Execs Are Asking About CCPA

Pam Roman

July 1 is the date set for enforcement of the California Consumer Privacy Act (CCPA). With this enforcement comes the threat of hefty fines if your company is not in CCPA compliance. Even with enforcement looming, a lot of companies still aren’t sure if they are really prepared. Our data governance team has fielded a lot of questions from executives, … Read More

How Prolifics is Shaping Retail with Watson [Video]

Prolifics Insights

In an age where people turn to the internet to shop, retail stores feel the hands of adaptation squeezing. Customers experience high clothing quality, but also a manual, paper-driven stock replenishment process that frequently results in inefficiencies, errors, and and customer displeasure. Using the IBM MobileFirst Platform Foundation, Prolifics created an internet replenishment system that now puts inventory into the … Read More

Retailer Improves Interaction with Customer Service Chatbot

Prolifics Insights

Download PDF An American home décor company was being overtaken by larger online competitors, and needed a digital differentiator.Prolifics created an online retail advisor solution that adds new features and functionality to the Company’s web presence. The chatbot uses Cognitive technologies to assist the customer through the buying process, while also promoting opportunities to upsell and cross-sell related products. The … Read More

Employee Portal Enables Retail Excellence

Prolifics Insights

Download PDF A multinational retail giant sought to improve efficiencies and reduce operating costs throughout its vast internal and external ecosystem.Prolifics suggested an enhanced portal system that would revolutionize the way the Company does business. The portal enables on-demand services, creates customized views, provides access to global content, opens the door to self-service capabilities, integrates enterprise resource planning software, and … Read More

Modernizing Messaging for a Major Retailer

Prolifics Insights

Download PDF Prolifics helped a globally recognized fashion brand update its IBM MQ implementation to ensure the system would stay supported. Our experts performed a business value assessment that showed how a shift to IBM MQ Appliance and MQ Advanced could provide technology, maintenance, and financial benefits. The MQ Appliance solution promotes high messaging availability across the enterprise and is … Read More

Unlocking Data Science Resources

Pam Roman

The demand for data science is growing far beyond supply. The gap between what companies need and the data science skills that are available in the market is a wide one, and it’s only continuing to grow. This makes developing data science work activities expensive and difficult because of the limited availability of resources. All this puts a serious strain … Read More

Cloud Center of Excellence

Prolifics Insights

To maximize the benefits of the cloud, enterprises need an end-to-end approach that supports their migration. Prolifics’ Cloud Center of Excellence is a standardized approach for successful cloud adoption.We work closely with your organization to create a highly agile IT environment with a thorough understanding of cloud capabilities, responsibilities, and value, helping you better serve your customers.