Process Mining shows you how your customers’ data moves through your organization – visualizing and diagraming the actual flow, including variations, exceptions, gaps and siloes. Process Mining uses hard data to let you know exactly what’s happening – it’s true customer insights generated by their own behaviors.

Process mining allows you to audit more effectively – you’ll have all of the data right there and already accessible. This means that you can complete these audits faster, so resources can return to higher value work. Process Mining allows you to see where you’re falling short in terms of compliance – immediately – meaning you can avoid any of the consequences of non-compliance.

Process Mining applies equally well to any business in any industry, and applies equally well at any point and level: a process, an operation, or end-to-end through an organization. You’ll get surprisingly good results from smaller scope projects, which will get you comfortable with how Process Mining could benefit you throughout your entire company.

Data governance is about roles and responsibilities; security, privacy and compliance; integrity, usability, and integration; and internal and external data flow. Process Mining shows you what your data is actually doing and where it’s going – setting the stage for data governance alignment.

Going forward, process mining can become process monitoring – analyzing the targeted business process for current performance. This can tell you if anything has changed or if any course corrections are needed, such as additional employee training.