Airlines Take Flight into a Digital Future
In 2024, the airline industry ascended to new heights, both in revenue and innovation. With historic high earnings driven by surging global travel demand, airlines unlocked the runway for next-generation digital investments. IT spend hit a landmark $37 billion, the highest absolute level since 2019, reflecting the sector’s aggressive pivot to smarter, more connected operations.
But it’s not just about spending more, it’s about spending smarter.
As passenger expectations evolve and the pressure for operational excellence mounts, airlines are:
- Upgrading legacy systems for agility and resilience
- Investing in AI, cloud, and biometric technologies to streamline every stage of the passenger journey
- Doubling down on data, with 90% adopting enterprise-wide data platforms
- Accelerating sustainability goals, integrating cruise optimization software and sourcing sustainable aviation fuel (SAF)
“From back-end control centers to front-line customer touchpoints, airlines are digitally transforming everything, charting a bold course toward a faster, cleaner, and more intelligent future of flight.”
Source: SITA 2024 Air Transport IT Insight Report
IT Priorities for 2025
By 2026:
- 70% of airlines expect to deploy biometric identity systems across major touchpoints like check-in, boarding, and security
- 83% plan to adopt Sustainable Aviation Fuel (SAF) as a core part of their carbon-reduction strategies
- Generative AI, computer vision, and large language models are expected to be mainstream tools, powering everything from customer service to in-flight optimization
This isn’t just a digital upgrade.
This is a reimagination of air travel, and with Prolifics as a strategic partner, airlines are ready to soar.
Key Trends in Smart Travel
- 68% of passengers are now digital-first, managing journeys via mobile.
- Biometric travel tokens are becoming central for seamless, persistent identity.
- Over 80% of airlines are executing sustainability strategies (SAF, electric/hybrid aircraft).
- Big push for real-time baggage tracking, touchless experiences, and mobile services.
How Prolifics Powers the Digital Sky
Vision Analytics as a Service
Prolifics’ AI vision systems scan terminals and gates in real time to reduce crowding, streamline the boarding process, and improve overall passenger flow and safety.
Predictive Operations + BI
Paired with Generative AI, Prolifics empowers flight operations with actionable insights, enabling smoother ground ops, real-time alerts, and data-informed decisions at cruising altitude.
“Airlines using BI to drive ancillary revenue and optimize turnaround are lifting profits along with planes.”
Seamless Identity with AI
From check-in to boarding, Prolifics integrates AI with biometric systems to enable touchless, secure passenger flows, in line with 2026 expectations for identity tech.
Sustainable IT with Smarter Automation
Prolifics’ intelligent automation and predictive maintenance tools reduce unnecessary flights, delays, and downtime, supporting SAF implementation and carbon-reduction goals.
Full-Flight Journey Transformation
With digital twins, IoT, and AI automation, airports and airlines simulate every route, test contingency plans, and deploy agile strategies before passengers even arrive.
Strategic Flight Plan: Why Prolifics?
- Trusted Tech Partner — 45+ years of industry excellence
- AI, Automation, & Data Pros — Deep expertise in Vision AI, Predictive BI, and IoT
- Global Impact, Local Delivery — Operating across North America, Europe, and Asia
- Elite Partnerships — With IBM, Microsoft, AWS, and more
- Accelerated Results — Tools like JAM/Panther and ADAM fast-track modernization
Ready for Lift-Off?
Prolifics is already transforming how airlines and airports fly—faster, smarter, and greener. Let’s take your business airborne.
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