A leading government healthcare authority in the Middle East partnered with Prolifics to modernise its outdated licensing ecosystem. Responsible for regulating healthcare providers and facilities, the organization faced slow processing, manual workflows, legacy constraints, and rising citizen dissatisfaction. They needed a future-ready, intelligent licensing platform, and Prolifics delivered.
The Challenge: Outdated Systems Slowing Public Service Delivery
The client operated on an aging SharePoint based licensing system, which created widespread operational bottlenecks:
- Lengthy processing of medical and facility license applications
- Manual verification steps causing errors and heavy administrative load
- No real-time dashboards, analytics, or case tracking
- Limited interoperability with other government systems
- Declining citizen satisfaction due to slow service delivery
Prolifics’ Approach: Strategy-Led, User-Focused, Future-Ready
Prolifics led a full-scale digital transformation initiative grounded in strategic assessment and co-creation with regulatory stakeholders.
Our approach included:
- Deep-dive discovery workshops with licensing, compliance, and IT teams
- End-to-end mapping of the licensing lifecycle to identify automation opportunities
- Modernisation blueprint to replace the legacy SharePoint environment
- Human-centered digital experience design
- A scalable, intelligent architecture enabling long-term expansion
Our Solution: A Modern, Intelligent Licensing Ecosystem
Prolifics delivered a fully digitised, AI-driven licensing platform built on integration, automation, and advanced analytics.
Key Solution Highlights
✔ Intelligent Licensing Platform
A cloud-enabled, modular system with dynamic forms, automated routing, digital approvals, and anywhere-access digital services.
✔ Integration & Interoperability
API-based integrations connected internal and external government systems, reducing data silos and accelerating validation.
✔ 50%+ Process Automation
More than half of all licensing functions were automated reducing manual load and improving turnaround times.
✔ Advanced Analytics Dashboards
Role-based dashboards offered real-time visibility into license statuses, workload distribution, SLA performance, and process bottlenecks.
✔ Enhanced Citizen Experience
Applicants could submit, track, and receive their licenses online, drastically minimizing in person visits and reducing service delays.
