A global leader in sustainable packaging, operating one of the world’s most complex logistics and supply chain networks, faced a critical challenge in its truck load planning process. The process was highly manual, dependent on expert planners, and lacked real-time agility, leading to underutilized trucks, higher operational costs, and slower order fulfilment.
To transform this, the organization partnered with Prolifics, IBM, and TrustNet Technologies to reinvent its planning workflow with an AI-powered automation strategy. Using IBM watsonx Orchestrate combined with Prolifics’ Agentic AI Framework, the team built an intelligent truck load optimization prototype that unified automation, advanced analytics, and human oversight.
The modernized solution introduced intelligent load planning, SAP-integrated data ingestion, geolocation-based routing, Human-in-the-Loop validation, and automated communication workflows, all supported by intuitive BI dashboards. The impact: faster planning cycles, improved truck utilization, greater operational visibility, and significantly reduced manual effort.
Continuous Improvement leaders across the organization praised the prototype for its accuracy, usability, and scalability, laying the foundation for enterprise-wide rollout.
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