Automating Incident Alert Management with an Intelligent Email Ingestion Pipeline
Manual incident alert tracking can no longer keep up with the demands of modern enterprise operations. For a global medical and dental supplies company (MDSC) with 25+ distribution centers, managing Code Red and Code Green alerts via email and spreadsheets led to delays, human error, and poor visibility.
Prolifics stepped in with a game-changing solution, an intelligent, secure email ingestion pipeline that automates incident alert management. The solution offers real-time tracking, analytics, and audit readiness by integrating Microsoft Outlook with Microsoft Graph API, parsing structured incident data through Python scripts, and pushing insights into BigQuery and Looker Studio.
The result? A 60% reduction in alert handling time, enhanced data accuracy, and dashboards that empower leadership with instant operational visibility. Our agile delivery ensured alignment with the client’s data governance and cybersecurity standards at every sprint.
Ready to modernize your incident response strategy and move from reactive to proactive operations?
Download the Case Study to discover how Prolifics helped MDSC revolutionize incident alert handling and how we can do the same for you.
