How a global manufacturer reimagined its operation and gained 35% more efficiency.
The Challenge
A global manufacturing leader was weighed down by:
- Outdated IT systems
- Siloed data and processes
- High operational costs
- Limited visibility across their supply chain
- Inefficient customer service systems
They needed more than a quick fix. They needed a full transformation.
The Partnership
They turned to Prolifics, a global leader in AI-powered digital transformation.
Together, they launched a three-phase journey to modernize operations:
The 3-Phase Transformation
1. Data Unification & Process Automation
- Broke down data silos
- Automated manual tasks using RPA
- Created a single source of truth
2. System Integration & API Enablement
- Connected ERP, SCM, CRM systems
- Enabled real-time communication and insights
- Streamlined workflows and inventory tracking
3. Advanced Analytics & Customer Journey Mapping
- Delivered predictive, AI-driven insights
- Personalized customer interactions
- Unlocked strategic value through GenAI
Powered by GenAI
- Content Automation – for real-time updates and workflows
- Agentic AI – predicting maintenance needs and production planning
- Real-Time Decision Support – for faster, smarter action
The Results
From legacy-bound to future-ready:
- 35% boost in operational efficiency
- 25% faster production turnaround
- 20% fewer processing errors
- Significant improvement in customer experience
- Recognized Prolifics as a strategic long-term partner
Is Your Factory Ready for GenAI?
We don’t just transform operations, we transform outcomes.
Let’s build your smart manufacturing future.
