When one of the world’s leading operators of restaurants, bars, and cafes needed to streamline workforce management across 38 countries, they turned to Prolifics Managed Services. With SAP SuccessFactors driving their global people and benefits program, they needed a reliable technology partner to manage a complex MuleSoft integration ecosystem. Prolifics stepped in to deliver enterprise managed services that unified HR operations, optimized payroll accuracy, and improved workforce visibility across multiple regions.
A Structured, Proactive Approach to Managed Services
Prolifics implemented a robust framework that blended Agile delivery with ITIL-based service management, ensuring proactive governance and continuous improvement. By building comprehensive knowledge repositories, running daily API health checks, and maintaining seamless stakeholder communication, we created a model of reliability and operational excellence. Our approach eliminated system downtime, improved data consistency, and set new standards for digital workforce management across Europe and the Americas.
Results That Build Confidence and Long-Term Value
Through consistent performance, zero SLA breaches, and transparent reporting, Prolifics delivered measurable outcomes that continue to empower our clients’ global operations. With enhanced monitoring, cross-skilled teams, and governance discipline, we helped them achieve operational stability, stronger compliance, and business continuity. The client continues to recognize Prolifics as a trusted partner for managed IT services, praising our proactive monitoring, strong communication, and commitment to long-term value.
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