Retailer Improves Interaction with Customer Service Chatbot

An American home décor company was being overtaken by larger online competitors, and needed a digital differentiator. Prolifics created an online retail advisor solution that adds new features and functionality to the Company’s web presence.

The chatbot uses Cognitive technologies to assist the customer through the buying process, while also promoting opportunities to upsell and cross-sell related products.

The solution helps entrench the Company’s value and drive additional revenue.




Recent Posts

Back & Middle Office Transformation for a Leading BFSI Client

Back & Middle Office Transformation for a Leading BFSI Client

A mid-size financial institution with $ 50 B+ in assets needed to modernize over 100 legacy tools built by retiring staff. While the front office was digitized, the back and middle offices struggled with outdated systems, manual processes, and audit risks. The...

Warehouses That Think for Themselves: How AI Thinks and Solves

Warehouses That Think for Themselves: How AI Thinks and Solves

The Rise of Intelligent AI-Powered Warehouse Automation Warehouses have come a long way from the days of pallets, paperwork, and predictable routines. Today’s Smart Warehousing systems operate as dynamic command centers, where artificial intelligence seamlessly...