For decades, IT teams have been trapped in a cycle of inefficiency, endless ticket queues, repetitive forms, and long waits for resolution. The result? Employees lose over 350 hours a year to common IT issues, costing businesses billions. But now, Salesforce has reimagined IT service delivery with Agentforce IT Service, a groundbreaking, conversational-first solution that shifts IT support from reactive to proactive.
Built on the trusted Salesforce Platform, Agentforce IT Service empowers IT teams to automate incident management, streamline service requests, and deliver instant, AI-powered support directly in Slack, Teams, and employee portals. And with Prolifics as your trusted partner, your organization can implement, integrate, and maximize this innovation to achieve true digital transformation.
From Tickets to Talk: Conversational AI That Works for You
Agentforce IT Service replaces outdated, ticket-based systems with autonomous AI agents that instantly detect, resolve, and escalate IT issues, all through simple, natural conversations. Imagine employees reporting a VPN problem in Slack and having it fixed in seconds, no portal, no ticket, no delay.
This is more than automation; it’s empowerment. IT teams gain freedom to focus on strategic, high-value work, while employees enjoy personalized, real-time resolutions that keep business operations running smoothly. And thanks to Agentforce’s Agentic Configuration Management Database (CMDB), IT leaders gain a 360° view of systems and dependencies, reducing downtime and boosting operational resilience.
Trusted by Industry Leaders Worldwide
From UNESCO to Piedmont Healthcare, organizations across industries are already realizing tangible value from Agentforce IT Service. They’re improving margins, cutting operational costs, and freeing IT teams from mundane, repetitive tasks. Whether in government, healthcare, or manufacturing, Agentforce delivers seamless, intelligent, and scalable IT service management that transforms everyday IT operations into a competitive advantage.
Prolifics + Salesforce: Powering Your Intelligent IT Future
As a Salesforce implementation partner, Prolifics bridges innovation and execution. Our experts help enterprises integrate Agentforce IT Service with existing workflows, leveraging 100+ prebuilt connectors to platforms like Google, IBM, Microsoft, Oracle NetSuite, Workday, and Zoom. We enable rapid deployment, custom automations, and data unification across systems, ensuring your IT transformation delivers measurable ROI from day one.
With Prolifics’ expertise in AI-driven automation, data integration, and enterprise IT modernization, we help you unlock the full potential of Salesforce’s agentic ecosystem. Together, we’ll build intelligent IT service experiences that reduce operational costs, elevate employee satisfaction, and accelerate business growth.
Your Next Step: Transform IT into a Strategic Advantage
The age of legacy ITSM is over. The future belongs to agile, conversational, and AI-empowered IT support that evolves with your business. Partner with Prolifics today to implement Salesforce’s Agentforce IT Service and reimagine what your IT team can achieve when freed from manual tasks.
A unified, modern IT service desk helps companies automate incidents and service requests and augment IT teams. Let’s help your business spend less time managing tickets and more time driving innovation.
Media Contact: Chithra Sivaramakrishnan | +1(646) 362-3877 | chithra.sivaramakrishnan@prolifics.com
