digital transformation

industry-digital-transformation

How Prolifics Empowers Industry-Focused Innovation Through Digital Transformation

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In today’s rapidly shifting business environment, industries must navigate the dual challenge of staying competitive while embracing disruptive technologies to drive innovation and growth. Digital transformation is no longer optional—it is a strategic imperative. At Prolifics, we empower businesses with industry-focused digital transformation solutions that drive innovation, improve processes, and unlock new growth opportunities. By leveraging our vertical practices, we tailor transformation strategies to meet specific industry needs, ensuring businesses achieve their objectives with precision and agility. 

The Power of Vertical Practices 

Prolifics’ Vertical Practice model is built on a foundation of deep industry knowledge, consulting excellence, and technology innovation. We understand that a “one-size-fits-all” approach won’t work. Instead, we focus on delivering high-value business outcomes through: 

  1. Consulting Services: We leverage our industry expertise and Digital Value Framework to identify strategic opportunities, prioritize actions, and implement solutions that deliver the highest value in the shortest time. Our consulting services focus on creating a digital roadmap tailored to clients’ unique requirements.
  2. Technology Excellence: Our expertise in AI, data, business process integration, digital experience, testing, DevOps, and application modernization drives innovation. Through proven accelerators, we help businesses optimize performance, reduce costs, and achieve faster time-to-value.
  3. Industry-Specific Innovation: Every industry presents unique challenges—whether it’s regulatory compliance, customer experience, or operational efficiency. We design custom solutions targeting these pain points, helping clients maximize returns and improve productivity.

Addressing Industry and Client Pain Points 

Digital transformation is about addressing business challenges head-on. Through a comprehensive approach, Prolifics tackles critical pain points faced by organizations across different sectors, such as: 

  1. Industry Landscape Review: We provide clients with actionable insights into regulatory trends, market performance, and strategic shifts that could impact their operations. These insights guide informed decision-making.
  2. Business Value Realization: Our use of transformative technology focuses on increasing revenue, reducing costs, and enhancing customer experience while streamlining operational processes for long-term efficiency.
  3. Targeted Use Cases: We align digital use cases with business objectives to deliver tangible results. This includes improving top-line growth through customer engagement or optimizing the bottom line through operational improvements.
  4. Technological Solutions: We deploy both existing and emerging technologies to address complex challenges—from AI-powered predictive analytics to advanced data integration and automation—ensuring sustainable, measurable ROI.

Prolifics’ Industry-Focused Impact: Healthcare and Life Sciences 

One of the industries where Prolifics has made a significant impact is healthcare and life sciences. Through our tailored digital transformation initiatives, we have delivered measurable outcomes that address the specific challenges faced by healthcare providers, pharmaceutical manufacturers, and medical device companies. 

Key Capabilities and Success Stories: 

  • Enhanced Transaction Accuracy: For a major healthcare provider, we developed a solution to minimize transaction costs and mitigate regulatory risks, ensuring error-free transaction exchanges. 
  • Manufacturing Excellence: For the world’s largest pharmaceutical company, we implemented a digital solution that significantly improved the quality and consistency of manufacturing processes. 
  • Predictive Supply Chain Optimization: For a large medical distribution company, we implemented a predictive supplier lead time forecast model, minimizing stockouts and optimizing inventory levels. 
  • Medical Device Innovation: For a leading healthcare device manufacturer, we designed and delivered cutting-edge solutions to optimize operational processes, product delivery, and patient outcomes. 

Transforming Lives Through Telehealth with PainScript and Prolifics 

Prolifics partnered with PainScript to revolutionize telehealth services, enhancing patient engagement and operational efficiency. By integrating advanced digital solutions, Prolifics streamlined PainScript’s workflows, enabling secure, real-time patient data management and optimizing virtual care delivery. The collaboration resulted in improved patient experiences, reduced administrative burdens, and scalable infrastructure to meet evolving healthcare demands. 

Core Issues and Industry Trends: Healthcare 

Healthcare organizations face numerous challenges, ranging from regulatory compliance and operational inefficiencies to evolving patient demands. Prolifics’ expertise in healthcare digital transformation addresses these core issues through: 

  • Regulatory Adherence and Risk Reduction: Ensuring compliance with evolving regulations while reducing risks tied to data security and patient safety. 
  • Supply Chain Efficiency: Implementing predictive analytics and process automation to ensure optimal inventory management and minimize disruptions. 
  • Quality Management in Manufacturing: Enhancing quality control in production processes, reducing errors, and ensuring product consistency. 
  • AI-Driven Patient Outcomes: Leveraging AI and data analytics to improve diagnosis accuracy, treatment plans, and overall patient satisfaction. 

How Prolifics Delivers Vertical Expertise 

Our unique approach to digital transformation combines strategic consulting with best-in-class technological execution. We are more than a service provider—we are a trusted partner guiding clients through their digital journeys. Here’s how we deliver vertical expertise: 

  • Industry-Specific Insights: We understand the unique dynamics of different sectors and tailor our solutions to address them effectively. 
  • Proven Accelerators: We use pre-built frameworks, templates, and automation tools to fast-track digital transformation initiatives and deliver outcomes efficiently. 
  • Cutting-Edge Solutions: From AI-driven decision-making to cloud-native integrations, our solutions are designed to address present needs and anticipate future demands. 
  • Customized Implementation Roadmaps: We work closely with our clients to develop and implement strategic roadmaps that align with their objectives and timelines. 

Prolifics’ Commitment to Long-Term Transformation 

At Prolifics, we don’t just implement technology—we enable long-lasting, transformative change. Our focus is on helping organizations innovate, optimize, and adapt in a digital-first world. Through deep industry expertise, tailored strategies, and a commitment to measurable outcomes, we empower businesses to thrive in their industries. 

Let us help your organization seize new growth opportunities through innovation and digital transformation. Contact us today to explore how we can deliver industry-specific solutions that meet your business goals. 

 

Top 10 Tech trends 2025

Top 10 Tech Trends for 2025: Shaping the Future of IT and Innovation

As we move into 2025, the technology landscape continues to evolve at an unprecedented pace—reshaping how businesses operate, innovate, and compete.

Gartner’s Top 10 Strategic Technology Trends for 2025 spotlight the advancements set to revolutionize industries and redefine IT strategies.

From breakthroughs like Agentic AI and post-quantum cryptography to transformative concepts like ambient intelligence and hybrid computing, these tech trends for 2025 are shaping the digital-first future.

This blog explores these emerging IT trends and their impact, offering insights into how businesses can harness them to drive innovation and growth.

Top Technology Trends for 2025

1. Agentic AI

Agentic AI refers to intelligent systems capable of autonomous decision-making. Unlike traditional AI, which operates within predefined rules, Agentic AI dynamically learns and adapts to complex environments.

Businesses can leverage Agentic AI for:

  • Personalized customer experiences
  • Adaptive supply chains
  • Proactive risk management

However, organizations must address ethical concerns and establish robust monitoring mechanisms to mitigate potential misuse.

2. Post-Quantum Cryptography

As quantum computing advances, it threatens traditional encryption methods. Post-quantum cryptography focuses on developing algorithms resilient to quantum attacks.

Industries like finance, healthcare, and government should start adopting these methods to safeguard sensitive data. Delayed implementation could lead to data breaches and compromised systems.

3. Spatial Computing

Spatial computing blends augmented reality (AR), virtual reality (VR), and mixed reality (MR) to bridge physical and digital experiences.

Use cases include:

  • Immersive training programs
  • Virtual retail experiences
  • Manufacturing digital twins for real-world simulation

This helps reduce costs, improve engagement, and enhance operational efficiency.

4. AI Governance Platforms

The rapid adoption of AI underscores the need for ethical governance frameworks.

AI governance platforms offer:

  • Monitoring and auditing tools
  • Compliance and bias mitigation
  • Data privacy assurance

Such platforms are crucial for maintaining transparency and building customer trust.

5. Ambient Invisible Intelligence

Ambient intelligence enables interconnected, context-aware systems that anticipate user needs.

These systems, embedded in IoT devices, enhance experiences through:

  • Predictive maintenance in manufacturing
  • Tailored retail shopping experiences

By integrating ambient intelligence, businesses can improve efficiency and create intuitive user interactions.

6. Polyfunctional Robots

Polyfunctional robots are multi-capable machines combining robotics, AI, and machine learning.

Applications include:

  • Precision surgery in healthcare
  • Logistics and supply chain automation

Businesses adopting these robots can increase productivity and innovation while addressing labor shortages.

7. Disinformation Security

The rise of fake news, deepfakes, and misinformation highlights the need for disinformation security.

Organizations, especially in media and politics, must invest in AI-powered detection tools to protect brand integrity and consumer trust.

8. Energy-Efficient Computing

As sustainability becomes essential, energy-efficient computing focuses on reducing environmental impact through power optimization.

Benefits include:

  • Lower operational costs
  • Reduced carbon footprint
  • Alignment with global sustainability goals

This is particularly vital for data-intensive industries.

9. Neurological Enhancement

Neurological enhancement technologies leverage brain-computer interfaces to augment human potential.

Industries benefiting from these include:

  • Healthcare (mobility and communication aid)
  • Education (faster learning)
  • Workforce training (skill enhancement)

Such innovations redefine the boundaries of human capability and machine collaboration.

10. Hybrid Computing

Hybrid computing integrates traditional, cloud, and edge computing into a unified framework.

Key advantages:

  • Lower latency and faster decision-making
  • Enhanced data security
  • Greater agility for industries like healthcare, automotive, and retail

This hybrid approach ensures adaptability in a complex technological ecosystem.

How IT Trends Will Impact Businesses

These Top 10 Tech Trends for 2025 will reshape industries by enabling:

  • Innovation and Competitiveness: Early adopters will gain an edge through advanced digital strategies.
  • Operational Efficiency: Technologies like energy-efficient computing and hybrid infrastructure streamline operations.
  • Enhanced Customer Experience: Spatial computing and ambient intelligence redefine user engagement.
  • Risk Mitigation: Post-quantum cryptography and disinformation security safeguard against digital threats.
  • Workforce Transformation: Agentic AI, robotics, and neurological enhancements foster human-machine collaboration.

Conclusion

The Top 10 Strategic Technology Trends for 2025 reflect a world where technology integrates seamlessly into business and daily life.

From Agentic AI and spatial computing to post-quantum cryptography and disinformation security, these innovations are transforming IT and global industries.

Businesses that embrace and adapt to these trends will not only gain a competitive edge but also ensure ethical, sustainable, and future-ready growth.

why Robotic Process Automation (RPA)

Why RPA and Automation Are Critical: Insights from Prolifics

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What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that uses software robots (bots) to automate repetitive, rule-based tasks traditionally performed by human workers. These tasks typically involve:

  • Interacting with digital systems
  • Performing data entry
  • Processing transactions
  • Managing workflows
  • Responding to customer queries

Key benefits of RPA include:

  • Seamlessly bridging legacy systems
  • Effortlessly closing integration gaps
  • Integrating legacy systems without altering existing technology investments

According to the Deloitte Global RPA Survey, RPA continues to exceed expectations across multiple dimensions:

  • Improved compliance: 92%
  • Improved quality/accuracy: 90%
  • Improved productivity: 86%
  • Cost reduction: 59%

RPA solutions are a key driver of business process automation. They are easy to implement and scale, making them attractive across industries. Businesses leverage RPA to:

  • Streamline processes
  • Reduce costs
  • Enhance productivity
  • Free human workers for strategic activities

Industries adopting RPA include banking, healthcare, finance, manufacturing, and retail, aiming to reduce operational costs, improve accuracy, and increase efficiency.

Emerging RPA Trends to Watch in 2025

RPA technology is evolving rapidly. Here are the key trends shaping the future of automation:

Hyper Automation

Hyper Automation extends RPA by integrating Artificial Intelligence (AI), Machine Learning (ML), and cognitive automation. Unlike traditional RPA that automates rule-based tasks, hyper-automation handles complex decision-making processes. It combines tools, platforms, and techniques to automate as much of a business as possible, driving greater efficiency and innovation.

Natural Language Processing (NLP)

NLP enables machines to understand, interpret, and generate human language. By integrating NLP with RPA, businesses can automate processes involving unstructured data, such as:

  • Customer emails
  • Documents
  • Chat messages

This allows automation of tasks that previously required human interpretation of text, voice commands, and natural language inputs.

Low-Code and No-Code RPA

Low-code and no-code platforms empower users with little or no programming knowledge to build and deploy RPA bots. Benefits include:

  • Democratizing automation development
  • Enabling collaboration between business users, subject matter experts, and IT teams
  • Scaling automation efficiently

Collaborative RPA

Also called “attended automation,” collaborative RPA combines human workers and bots to perform tasks together. While traditional RPA works independently (unattended), collaborative RPA assists employees by automating parts of their workflow in real-time, allowing humans to focus on higher-value tasks.

Cloud-Based RPA Solutions

Cloud-based RPA is increasingly popular due to scalability, flexibility, and cost-effectiveness. Advantages include:

  • Reduced infrastructure investment
  • Faster deployment
  • Remote collaboration support

Industry-Specific RPA

Industry-specific RPA solutions address the unique needs and regulatory requirements of various sectors, providing precise automation in industries like finance, healthcare, and manufacturing.

How Can Prolifics Help Implement RPA in Business Processes?

Prolifics offers comprehensive services to implement RPA successfully, helping businesses streamline processes, reduce errors, and enhance efficiency. Key solutions include:

Process Mining

Prolifics’ process mining solutions allow organizations to analyze workflows, uncover inefficiencies, and optimize business processes. By visualizing processes clearly, companies can enhance operational efficiency and drive seamless performance.

AI-Powered Automation

AI-Powered Automation

In today’s challenging landscape, businesses are under increasing pressure to optimize and streamline their operations. Many are turning to the powerful combination of robotic process automation and artificial intelligence (AI) to enhance efficiency and deliver superior customer experiences.

AI-powered automation is a transformative tool for future-ready enterprises, enabling them to navigate the complexities of an increasingly digital and dynamic environment.

Combining RPA with AI helps businesses:

  • Improve operational efficiency
  • Deliver superior customer experiences
  • Make informed decisions
  • Unlock new productivity and innovation levels

Digital Workers

Digital workers collaborate with humans to fully automate processes using AI, ML, RPA, and analytics, improving productivity and augmenting human efforts.

Conclusion

Prolifics empowers businesses to automate manual and repetitive tasks through RPA and AI-powered automation, helping organizations:

  • Transform operations
  • Detect inefficiencies
  • Enable workflow automation
  • Manage unstructured content effectively
  • Capture critical information
  • Make informed decisions

By leveraging process mining, AI, and automation, businesses can improve efficiency, reduce costs, and predict outcomes with precision.

Ready to transform your business with RPA? Partner with Prolifics to unlock the full potential of business automation and drive your enterprise toward a smarter, more agile future.

Prolifics Application Modernization for Your Business

How Prolifics Simplifies Application Modernization for Your Business

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What is Application Modernization? 

Business Application modernization refers to updating legacy applications to newer frameworks, architectures, and technologies to align them with current business needs and technical standards. As organizations strive for agility, scalability, and efficiency, modernizing applications is no longer an option but a necessity. It enables businesses to adapt quickly to evolving market demands, leverage cutting-edge technologies, and enhance user experiences. 

This process may include migrating on-premises applications to the cloud, refactoring code for better performance, integrating modern APIs, or reimagining the app to leverage emerging technologies such as artificial intelligence (AI) and machine learning (ML). Modernization ensures that organizations can maintain their competitive edge while optimizing operational costs. 

Modern businesses face increasing pressure to modernize their applications, streamline operations, and stay ahead of disruptive trends. Prolifics’ comprehensive business application modernization approach ensures businesses achieve these goals with minimal disruption and maximum efficiency. Prolifics help organizations modernize their legacy systems to adapt to today’s digital demands. Through cutting-edge tools, cloud migrations, cloud-native development, and modernization frameworks, we:

  • Transition legacy applications to scalable, cloud-native architectures. 
  • Enhance application performance while preserving critical business logic. 
  • Introduce modern workflows and automation to optimize operations. 
  • Deliver a seamless transition with zero disruption to business continuity. 

Prolifics Business Application Modernization Solutions 

Our tailored solutions empower businesses to embrace modernization seamlessly: 

  • Application Modernization
    From legacy modernization to digital transformation, we use assessments, gap analyses, product evaluations, and innovative approaches like “like-for-like” modernization strategies and new business models to deliver impactful outcomes. 
  • Enterprise Application Development
    We specialize in rapid app development, custom web/mobile apps, and cloud-native development using cutting-edge methods and tools like Low Code, MS Power Apps, Dynamics 365, Angular, React, and platforms such as Azure, AWS, and IBM Cloud. 
  • Application Maintenance
    With SLA-based production support, code maintenance, and cloud optimization, we reduce technical debt, rationalize applications, and identify redundant code for maximum efficiency. 

Prolifics’ Approach to Application Modernization 

Prolifics approach to application modernizationProlifics Guiding Principles for Modernization Success 

Prolifics follows these key principles to ensure success in application modernization: 

  1. Zero Disruption

Prolifics ensure that business application modernization efforts cause no interruptions to your ongoing business operations. Our methodologies are designed to: 

  • Minimize downtime by carefully planning phased rollouts and parallel runs. 
  • Preserve data integrity and business workflows throughout the transformation. 
  • Provide robust fallback mechanisms to ensure continuity during unexpected issues. 
  1. Maximize Modernization Velocity

Time is of the essence in modernization projects. Prolifics accelerates legacy system modernization through the process by: 

  • Leveraging pre-built frameworks, reusable assets, and automation tools. 
  • Streamlining processes with rapid assessments and gap analyses. 
  • Adopting agile practices to ensure incremental delivery without delays. 
  1. Enhanced User Productivity

Modernization isn’t just about technology; it’s about empowering users. Prolifics: 

  • Upgrades applications with user-friendly interfaces and enhanced functionalities. 
  • Integrates tools that automate repetitive tasks, freeing users to focus on higher-value activities. 
  • Provides training and support to help teams quickly adapt to new systems.  
  1. Accelerate Time to Market

In a competitive market, speed is crucial. Prolifics optimizes development timelines to: 

  • Enable quicker deployment of new features and functionalities. 
  • Reduce the time required for testing and quality assurance through automation. 
  • Deliver products that are ready for market faster without sacrificing quality.  
  1. Reduce Technical Debt

Technical debt can stifle innovation and growth. Prolifics addresses this by: 

  • Identifying and eliminating outdated or redundant code. 
  • Standardizing and optimizing codebases for maintainability and scalability. 
  • Laying the foundation for future enhancements and integrations. 
  1. Opportunity for Innovation

Modernization is an opportunity to unlock your organization’s full potential. Prolifics: 

  • Introduces emerging technologies like AI, ML, and cloud-native architectures. 
  • Develops solutions that encourage creativity and innovation within teams. 
  • Provides tools to foster a culture of continuous improvement and adaptability. 
  1. Preserve Business Logic

Your business logic is the backbone of your operations. Prolifics ensures that: 

  • Critical customizations and workflows built over years are retained. 
  • Legacy systems are transitioned without losing key business functionality. 
  • Enhanced platforms support existing processes while enabling modernization.  
  1. Reduce Coexistence Costs

During phased modernization, the coexistence of old and new systems can be costly. Prolifics mitigates this by: 

  • Streamlining integrations between legacy and modernized systems. 
  • Optimizing maintenance workflows to reduce resource overhead. 
  • Planning transitions to minimize duplicate system costs. 
  1. Reduce TCM & TCO (Total Cost of Modernization & Ownership)

Cost-effectiveness is at the heart of Prolifics’ modernization approach. We achieve this by: 

  • Using cloud-native architectures to lower infrastructure costs. 
  • Implementing efficient processes that minimize resource and time expenditures. 
  • Delivering scalable solutions that ensure long-term ROI and lower overall ownership costs. 

Through these principles, Prolifics ensures a seamless, impactful, and cost-effective application modernization journey for its clients.

Why Prolifics?

App modernization is a game-changer for organizations looking to stay competitive, and transitioning from outdated legacy systems to modern applications enables businesses to enhance agility, scalability, and customer satisfaction while reducing costs and ensuring security.

Prolifics is uniquely positioned to guide organizations through the complexities of modernization. With a robust portfolio of services, a proven track record, and a focus on innovation, we deliver scalable, sustainable, and transformative solutions tailored to your business needs. Prolifics has an internal toolset to accelerate the app modernization journey.

Our proprietary App/Code Profiler & Transformer toolset is designed to revolutionize application modernization. Powered by advanced AI foundation models, it analyzes code to uncover dependencies, pinpoint legacy libraries, detect security vulnerabilities, and more. Simultaneously, the toolset generates data models, UX component models, and other critical modernization assets.

The toolset efficiently extracts business logic and converts starter code into modern languages for organizations modernizing applications, making it perfect for upgrading from COBOL, RPG, PowerBuilder, VB6, and similar legacy technologies. It also facilitates the creation of synthetic data and test scripts for newly generated code, enabling seamless manual or automated testing.

Download our latest whitepaper on Accelerate Application Modernization: How AI and ML Streamline and Enhance the Modernization Process to learn more about how we can tailor your modernization to your unique needs and ensure you get the results you want.

Supply Chain Diversity in Digital Transformation

Prolifics and Veterans Technology Solutions-USA partner to lead supply chain diversity in digital transformation

New partnership delivers innovative digital solutions that drive supply chain diversity, compliance, and sustainable growth. 

ORLANDO, Fla., Sept. 18, 2024 /EINPresswire.com/ — Prolifics, a global leader in digital engineering and consulting, is proud to announce a strategic partnership with Veterans Technology Solutions-USA (VTS-USA), a Minority Service-Disabled Veteran-Owned Small Business (SDVOSB). The partnership is set to drive innovation and diversity by delivering comprehensive digital transformation solutions, particularly to organizations prioritizing supply chain diversity, such as government, public sector, commercial, and SLED sectors. 

Empowering Veteran-Owned Businesses in Digital Transformation 

VTS-USA, recognized as a Minority-Owned and Service-Disabled Veteran-Owned Small Business, brings extensive experience in delivering enterprise IT solutions, particularly in sectors with strict compliance requirements. Prolifics brings decades of expertise in digital transformation, artificial intelligence (AI), and data integration.  Together, they form a partnership uniquely positioned to meet the needs of organizations prioritizing diversity and inclusion in their supply chains. 

“Our mission is to make a positive impact for our clients by bringing together the best of what both Prolifics and VTS-USA offer,” said Kirsten Craft, Chief Revenue Officer at Prolifics. “We’re committed to delivering solutions that help our clients not only meet their business goals but do so in a way that embraces inclusivity and diversity. This partnership allows us to create technology-driven outcomes that genuinely support the needs and values of the organizations we serve.” 

Driving Innovation and Excellence 

VTS-USA sees this partnership as a natural extension of its mission to champion Service-Disabled Veteran-Owned businesses while providing value-driven technology solutions. Their unified capabilities ensure organizations thrive through end-to-end digital transformation, driving innovation, supply chain diversity, and future-ready growth. 

  • Supply Chain Diversity: Strengthen supply chains with a certified SDVOSB partner, aligning with diversity goals and unlocking new opportunities. 
  • Deliver Excellence: Leverage VTS-USA’s core infrastructure expertise and Prolifics’ digital transformation leadership to deliver tailored, scalable solutions. 
  • Drive Innovation: Lead with advanced strategies in artificial intelligence (AI), machine learning (ML), cyber vaulting, and data integration to accelerate business growth. 

“What excites us most is the chance to provide meaningful value to our clients, particularly in sectors where supplier diversity is essential. Together, we are dedicated to achieving excellence through innovative technology, while promoting diversity in the marketplace.” said Jarrad Turner, CEO of VTS-USA. 

A Comprehensive Approach to Digital Transformation 

Together, VTS-USA and Prolifics will empower organizations to achieve digital transformation with tailored solutions that meet specific needs—from strategy through execution. By integrating top-tier technology, they’ll enhance operational efficiency, streamline processes, and reduce risks. This partnership is designed to help clients navigate the complexities of compliance-driven environments with confidence, ensuring success in even the most regulated sectors. 

For more information about this partnership, visit prolifics

About Veterans Technology Solutions-USA 

VTS-USA is a Minority Service-Disabled Veteran-Owned Small Business started by information technology professionals with over five decades of experience, offering information technology solutions to companies of all sizes in every imaginable industry. The company is headquartered in metropolitan Atlanta, Georgia with additional offices in Washington, DC. 

About Prolifics
Prolifics is a global technology solutions provider specializing in digital transformation, AI, cloud, data, and automation. With over 40 years of experience, Prolifics empowers organizations to innovate and optimize their operations through tailored solutions, driving business growth and operational excellence across diverse industries. For more information, please visit prolifics.com. 

Media Contact:  Chithra Sivaramakrishnan | +1 (646) 362-3877 | chithra.sivaramakrishnan@prolifics.com

Gen AI Role

Gen AI Role in Digital Transformation

Digital transformation is reshaping industries across the globe, driven by advancements in technology that streamline operations, enhance customer experiences, and foster innovation. At the forefront of this revolution is Generative AI (Gen AI), a subset of artificial intelligence that creates new content, ranging from text and images to music and code. Gen AI’s role in digital transformation is profound, offering unprecedented opportunities for businesses to evolve and thrive in the digital age.

Download our one pager” The Role of Generative AI in Digital Transformation” to learn more about how Gen AI is revolutionizing digital transformation by enhancing automation, personalization, and efficiency across various industries.

cloud services and solutions

Painscript and Prolifics Accelerate Patient Engagement Through Agile Methodology

See how PainScript, a psychiatry practice based in Washington, D.C., has taken proactive steps in the telehealth space to improve their patient engagement. In 2021, they partnered with Prolifics to launch a groundbreaking digital platform (web and mobile) for managing chronic pain and substance abuse. The mobile app is used by doctors and administrators to manage patient care, while patients use it to receive notifications and fill out surveys. This innovative platform, the first of its kind in the US, offers comprehensive online treatment reminders and support for mental health patients. It helps patients adhere to their treatment schedules and improve their overall health through consistent engagement and reminders.

Telephone, contact us with call center, communication and headphone with microphone on work desk. Contact center, customer support and phone, consulting and customer service with callcenter voip.

AI-Driven Transformation Elevates Customer Interactions for Equipment Provider

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Imagine reducing daily customer calls from 450 to just 40, while focusing on complex issues. This transformation became a reality for our client, a leading equipment provider, leveraging the capabilities of AI to drive growth and enhance service quality.  

This case study highlights how an equipment provider leveraged AI to redefine customer interactions, streamlining operations and enhancing support efficiency.  

Client Overview 

Our client, a prominent equipment provider, grappled with the challenge of managing a high volume of daily calls related to specific issues, resulting in delays and inefficiencies. Their manual approach strained resources and customer satisfaction. 

Challenge

The manual handling of customer inquiries, such as equipment returns and insurance changes, led to prolonged response times and operational inefficiencies. 

Solution 1: Streamlining Equipment Returns with AI: To streamline equipment returns, a pivotal aspect of their operations, our client implemented a Proof of Concept (POC) using IBM’s Watson Assistant. This AI-powered virtual assistant laid the foundation for an expanded chatbot solution. Iterative refinement ensured the chatbot covered the entire process, offering streamlined operations and swift customer service. 

Solution 2: Automating Insurance Changes with AI: For managing insurance changes, our client’s labor-intensive process of calls and texts was transformed. By utilizing IBM Watson Assistant, patients now interact directly with the virtual assistant for submitting insurance details. The AI-powered assistant sends automated reminders, minimizing manual labor and ensuring seamless communication during insurance transitions. 

Action

A collaborative work session helped us understand the client’s manual processes. This hands-on approach identified opportunities for automation. By analyzing customer interactions, we’re designing a comprehensive virtual assistant, utilizing machine learning and natural language processing. This adaptable assistant will offer 24/7 support across devices and channels. 

Benefits

The incorporation of AI-powered automation led to quicker responses, reduced wait times, and substantial operational cost savings. Human staff can now focus on strategic tasks, enhancing the overall customer experience. 

  • Enhanced Efficiency: 24-hour operations without added costs, thanks to virtual assistants and bots working tirelessly. 
  • Reduced Errors: Minimized the risk of human typing errors, saving time and resources otherwise spent on error correction. 
  • Scalable Growth: Avoided the need for a proportional increase in workforce for handling increased customer interactions. 
  • Operational Cost Savings: Streamlined processes, reduce manual efforts, and optimize resources, resulting in increased profitability and room for further growth. 

At Prolifics, we’re dedicated to partnering with businesses like yours to navigate this transformational journey. If you’re eager to explore how Automation and AI can reshape your operations, enhance customer experiences, and drive growth, we’re here to guide you every step of the way. Connect with us today! 

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