Most generative AI platforms, like ChatGPT, work on an individual \u201cprompt and response\u201d approach \u2013 your employee has a question, asks ChatGPT, and receives an answer. In a company of 1,000 people, there are probably 1,000 individual ChatGPT-like accounts. Maybe departments are trying to set up one account for group use, but it would still depend on one sign-in and there\u2019s no real sharing among individual users.<\/span>\u00a0<\/span><\/p>\n The need, then, is to incorporate Gen AI into an already existing group platform \u2013 like Microsoft Teams or Slack. This would add interactive, on-demand intelligence to an already collaborative environment. It would go well beyond traditional office tasks, offering versatility for a variety of different use cases. Here are just a few examples:\u00a0<\/span>\u00a0<\/span><\/p>\n This type of Gen AI application would drive productivity across an organization, promoting an efficient global work environment and information network.\u00a0<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n A leading global technology company in the payments sector, operating in more than 200 countries, needs to integrate Gen AI within Microsoft Teams to create an interactive group resource for on-demand insights. The goal is to enable chat interactions about current work, releases, deployments, troubleshooting, answering questions, tracking time, and keeping a history of issues and resolutions.\u00a0<\/span>\u00a0<\/span><\/p>\n Prolifics can create a custom Gen AI Intelligent Assistant to answer the challenge. It would examine productivity information, time and project tracking for management reporting, and team collaboration and communication.<\/span>\u00a0<\/span><\/p>\n The custom Intelligent Assistant design begins by incorporating a \u201clistener\u201d that seamlessly integrates into Teams chat, complemented by an orchestrator, a database with a large language model (LLM), and a user interface (UI). The Gen AI solution actively monitors Teams chats and extracts and stores information. It now responds when prompted by commands like: \u201cI want to start a new release,” “I want to track a deployment,” “I want to track my time,” or “I want to check if this error has happened before.” The solution uniquely meets the client\u2019s objective of increasing productivity by reinventing productivity.<\/span>\u00a0<\/span><\/p>\n For even more efficiency and cost savings, we would use a retrieval augmented generative (RAG) pattern. This gets around the potential financial costs and time constraints with \u201cfine-tuning\u201d the LLM \u2013 meaning adding and training the LLM on client data. RAG allows client data as external content to flow into the LLM.<\/span>\u00a0<\/span><\/p>\n <\/p>\n Once the Intelligent Assistant goes live and scales across teams, the client would experience major productivity gains, including:<\/span>\u00a0<\/span><\/p>\n As the knowledge base for the LLM grows, the Intelligent Assistant expands in value. It further accelerates project timelines and issue resolution, keeping teams focused on the priority tasks that make the biggest business impact.\u00a0<\/span>\u00a0<\/span><\/p>\n For this client, the intelligent assistant doesn’t just improve processes; it ultimately unlocks data’s power for improved customer experiences in payment processing:\u00a0<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n We\u2019ve made considerable investments in Gen AI use cases at the virtual Prolifics Innovation Center, so we are well positioned to help you understand what you would need to first invest in and implement.<\/span>\u00a0<\/span><\/p>\n We\u2019ll help you understand what the best technology is for your Gen AI use cases because we\u2019ve already achieved success with a range of different technologies. We\u2019re not tied into one specific technology solution.<\/span>\u00a0<\/span><\/p>\n And, you\u2019ll have the full benefit of the Prolifics\u2019 \u201cPower of 1.\u201d We\u2019ll generate impactful ideas in one day; we\u2019ll give you proof of value in your context in one week; we\u2019ll deliver an MVP with tangible business value in one month; and scale to deliver 10x ROI in one year.<\/span>\u00a0<\/span><\/p>\n\n
Let\u2019s apply this to a real scenario<\/h4>\n
The benefits<\/h4>\n
\n
\n
Why Prolifics for your Gen AI solutions?<\/h4>\n