Our client is a leading provider of financial, office and technology services to the trucking industry.\u00a0<\/span>Our client\u2019s main business is accounts receivable factoring. This means that our client buys the accounts receivable of a trucking company \u2013 the monies owed to the trucking company by their customers (shippers).\u00a0<\/span>\u00a0<\/span><\/p>\n The challenges our client faced were in critical segments of their business and were related to managing customer data, providing customer services, and lifting up the overall customer experience. The challenges included:<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n Our work with the client falls under our Salesforce Engineering offering. Salesforce is a leading customer relationship management (CRM) company. This client contacted us through a recommendation.\u00a0<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n With Marketing Cloud and the new digital avenues, campaigns are getting new leads from different sources, with lower costs per conversion.\u00a0<\/span>\u00a0<\/span><\/p>\n With the API integration, the data, rules and the validation conditions are sent to Sales Cloud within 20 minutes \u2013 meaning customer answers in 20 minutes.<\/span>\u00a0<\/span><\/p>\n With information updating in Service Cloud, the back-office staff can readily track receipts and payments, with seamless communication between customers and the back-office team.\u00a0<\/span>\u00a0<\/span><\/p>\n This success story comes from Prolifics\u2019 Salesforce Engineering offering. It\u2019s our process of designing, developing and maintaining software applications built on the Salesforce platform. Our offering includes programming languages, frameworks, tools, integrations, security, scalability and performance. Salesforce Engineering helps to build a robust and scalable platform for you to drive growth.\u202f\u202f<\/span>\u00a0<\/span><\/p>\n \u202f<\/span>\u00a0<\/span><\/p>\n At Prolifics, the work we do with our clients matters. Whether it\u2019s literally keeping the lights on for thousands of families, improving access to medical care, helping prevent worldwide fraud or protecting the integrity and speed of supply chains, innovation and automation are significant parts of our culture.\u202f While our competitors are throwing more bodies at a project, we are applying automation to manage costs, reduce errors and deliver your results faster.\u202f\u202f\u202f\u202f\u202f<\/span>\u00a0<\/span><\/p>\n \u202f<\/span>Let\u2019s accelerate your transformation journeys throughout the digital environment \u2013 Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity. We treat our digital deliverables like a customized product \u2013 using agile practices to deliver immediate and ongoing increases in value.\u202f Visit <\/span>prolifics.com<\/a><\/strong> to learn more.\u202f\u202f<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Our client Our client is a leading provider of financial, office and technology services to the trucking industry.\u00a0Our client\u2019s main business is accounts receivable factoring. This means that our client […]<\/p>\n","protected":false},"author":60,"featured_media":29380,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[69],"tags":[],"class_list":["post-17200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"builder_content":"","_links":{"self":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/17200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/comments?post=17200"}],"version-history":[{"count":0,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/17200\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media\/29380"}],"wp:attachment":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media?parent=17200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/categories?post=17200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/tags?post=17200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/h4>\n
Challenge<\/h4>\n
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Action<\/h4>\n
Results<\/h4>\n
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More on Prolifics\u2019 Salesforce Engineering<\/h4>\n
About Prolifics<\/h4>\n