{"id":2709,"date":"2020-02-18T18:04:31","date_gmt":"2020-02-18T23:04:31","guid":{"rendered":"https:\/\/prolifics.com\/us\/?p=1075"},"modified":"2025-09-02T17:46:07","modified_gmt":"2025-09-02T12:16:07","slug":"retailer-improves-interaction-with-customer-service-chatbot","status":"publish","type":"post","link":"https:\/\/prolifics.com\/usa\/resource-center\/case-studies\/retailer-improves-interaction-with-customer-service-chatbot","title":{"rendered":"Retailer Improves Interaction with Customer Service Chatbot"},"content":{"rendered":"<p>An American home d\u00e9cor company was being overtaken by larger online competitors, and needed a digital differentiator. Prolifics created an online retail advisor solution that adds new features and functionality to the Company\u2019s web presence.<\/p>\n<p>The chatbot uses Cognitive technologies to assist the customer through the buying process, while also promoting opportunities to upsell and cross-sell related products.<\/p>\n<p>The solution helps entrench the Company\u2019s value and drive additional revenue.<\/p>\n<p><BR><br \/>\n<BR><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An American home d\u00e9cor company was being overtaken by larger online competitors, and needed a digital differentiator. Prolifics created an online retail advisor solution that adds new features and functionality [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":28558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[69],"tags":[185],"class_list":["post-2709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-business-automation","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"builder_content":"","_links":{"self":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/2709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/comments?post=2709"}],"version-history":[{"count":0,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/2709\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media\/28558"}],"wp:attachment":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media?parent=2709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/categories?post=2709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/tags?post=2709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}