{"id":2959,"date":"2020-08-07T17:30:50","date_gmt":"2020-08-07T17:30:50","guid":{"rendered":"https:\/\/prolifics.com\/us\/?p=2959"},"modified":"2025-09-16T15:59:47","modified_gmt":"2025-09-16T10:29:47","slug":"working-from-home-yields-success-with-process-mining","status":"publish","type":"post","link":"https:\/\/prolifics.com\/usa\/resource-center\/blog\/working-from-home-yields-success-with-process-mining","title":{"rendered":"Process Mining Means Success for Remote Work Force"},"content":{"rendered":"<h4><strong>Process Mining and the New Working-From-Home Normal<\/strong><\/h4>\n<p>The pandemic has made a lot of things the New Normal. One of them is having a remote workforce, also known as working from home (WFH). How are processes and procedures changing to accommodate people working remotely? How do you control \u2013 or even know about \u2013 the changes that may be happening ad hoc or even unintentionally throughout your organization? Process Mining may be the key.<\/p>\n<h4><strong>Working from home (WFH) is part of the New Normal<\/strong><\/h4>\n<p>Salesforce Research offers a \u201c<a href=\"https:\/\/public.tableau.com\/profile\/salesforceresearch#!\/vizhome\/SalesforceLeadingThroughChangeDashboard\/LTCHome\" target=\"_blank\" rel=\"noopener\">Snapshot Research Series<\/a> \u2013 Insights on How Consumers and the Workforce are Navigating Change.\u201d In its \u201cFuture of Work\u201d section (filtered for US responses only), we find these interesting responses from worker surveys in early May and mid-June:<\/p>\n<ul>\n<li>67% agree with the statement \u201cThe pandemic will permanently change the nature of work.\u201d<\/li>\n<\/ul>\n<ul>\n<li>42% agree, with only 8% disagreeing, with the statement \u201cExpect employer to reassess long-term remote work policy.\u201d<\/li>\n<\/ul>\n<ul>\n<li>For \u201cmost appealing work scenario,\u201d 73% would want a home or split home\/office scenario.\n<ul>\n<li>43% \u2013 Work from home full-time<\/li>\n<li>30% \u2013 Split between home and workplace<\/li>\n<li>27% \u2013 Work from workplace full-time<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>In its May survey titled \u201c<a href=\"https:\/\/shrm.org\/hr-today\/trends-and-forecasting\/research-and-surveys\/Documents\/FOR%20MEDIA%20SHRM%20CV19%20Return%20to%20Work%20HR%20data%20v4.pdf?_ga=2.116931846.1656189103.1596027165-78286012.1589996351\" target=\"_blank\" rel=\"noopener\">Navigating Covid-19, Returning to the Workplace<\/a>,\u201d the Society for Human Resource Management (SHRM) found that 68% of organizations report that they \u201cprobably or definitely\u201d will adopt broader or more flexible work from home policies for all workers.<\/p>\n<h4><strong>How will WFH affect processes and procedures?<\/strong><\/h4>\n<p>It may be too early to tell \u2013 there are a lot of ad hoc situations going on for processes and procedures to accommodate people working remotely. But there are those giving thought to it.<\/p>\n<p>Writing in techradar.com, Camilla Winlo\u2019s article <a href=\"https:\/\/www.techradar.com\/news\/remote-working-and-covid-19-5-things-companies-need-to-consider-before-employees-work-from-home\" target=\"_blank\" rel=\"noopener\">Remote Working &amp; COVID-19: 5 Things Companies Need to Consider Before Employees Work From Home<\/a> asks \u201cHow will your existing processes be affected?\u201d She succinctly provides a complete answer:<\/p>\n<blockquote class=\"wp-block-quote\">\n<p>\u201cSome processes will be easier to move to remote working than others, so it\u2019s important to firstly identify and thoroughly understand how all of your processes operate. You should establish:<\/p>\n<\/blockquote>\n<ul>\n<li>Which processes are critical and\/or high-risk?<\/li>\n<li>Are there any processes that require someone\u2019s physical presence to complete? This includes any processes to maintain your IT infrastructure.<\/li>\n<li>Have you locked any systems down so they can only be accessed from the office, or only from specific named IP addresses?<\/li>\n<li>Do you have any paper-based processes or processes that cannot be easily moved online?<\/li>\n<\/ul>\n<blockquote class=\"wp-block-quote\">\n<p>It is much easier to get a handle on this if you have comprehensive, up-to-date process and data flow maps. If you don\u2019t, I would suggest you begin by identifying and mapping your critical and high-risk processes \u2013 these are the ones where any problems will cause the biggest impact.\u201d<\/p>\n<\/blockquote>\n<p>Unfortunately, most companies did not have the luxury to do this as lockdowns and quarantines came down pretty quickly and organizations had to scramble with a sudden WFH staff. So, as the New Normal progresses, what\u2019s the best way to get \u201ccomprehensive, up-to-date process and data flow maps?\u201d In our view it\u2019s through Process Mining.<\/p>\n<h4><strong>What is process mining and how does it work?<\/strong><\/h4>\n<p>Process mining identifies how a process works by following the digital trail of data through the targeted system. Every day you have employees, customers, vendors and others generate a digital footprint when they utilize your company systems. These digital footprints get captured in these systems, such as ERPs, CRMs, application databases, log files, audit tables, Excel documents and many others. Process mining uses these digital footprints to create visualizations and analysis charts for the process.<\/p>\n<p>Many of you may be familiar \u2013 unfortunately too familiar \u2013 with process mapping and its interviews and flowcharting. <a href=\"\/us\/resource-center\/blog\/process-mining-vs-process-mapping-what-you-need-to-know\">Process mining is significantly quicker and more accurate<\/a> than traditional process mapping. Think of it this way: Process mapping is like asking a lot of people for directions. Process mining is like using your GPS.<\/p>\n<p>For more information about process mining, check out the <a href=\"\/us\/resource-center\/specialty-guides\/process-mining-hub\">ultimate guide to process mining<\/a> we put together.<\/p>\n<h4><strong>So, how does that help with the WFH New Normal?<\/strong><\/h4>\n<p>Process mining discovers what is actually happening based on the event data captured in enterprise systems. &nbsp;\u2013 which is probably now different from what was happening pre-pandemic. Process Mining shows you how data moves through your organization \u2013 diagraming the actual (including variations, exceptions, gaps and siloes) against what you want: an instituted policy or procedure; defined standard; or best practice. Don\u2019t take the chance of <em>thinking<\/em> you know what\u2019s happening in the New Normal \u2013 Process Mining will let you know exactly what\u2019s happening.<\/p>\n<h4><strong>Prolifics can help.<\/strong><\/h4>\n<p>The \u201cNew Normal\u201d is here. You have a vision \u2013 don\u2019t let your technology slow you down. Our Process Mining solutions and experience will get you there. Sit down with us \u2013 let\u2019s talk about your challenges, review and reevaluate your plans and get you started where it makes the most sense. <em>Vision to Value. Faster.<\/em> It&#8217;s not just our tagline, it&#8217;s what drives us. It&#8217;s how we deliver solutions and services. It&#8217;s our commitment to you \u2013 and it\u2019s needed today more than ever. Visit <a href=\"https:\/\/www.prolifics.com\">www.prolifics.com<\/a> or email <a href=\"mailto:solutions@prolifics.com\">solutions@prolifics.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Process Mining and the New Working-From-Home Normal The pandemic has made a lot of things the New Normal. One of them is having a remote workforce, also known as working [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":29474,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[49],"tags":[185],"class_list":["post-2959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-business-automation","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"builder_content":"","_links":{"self":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/2959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/comments?post=2959"}],"version-history":[{"count":0,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/2959\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media\/29474"}],"wp:attachment":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media?parent=2959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/categories?post=2959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/tags?post=2959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}