As individuals, we\u2019ve all known the frustration of the package that comes late or, worse yet, never arrives. As business people, we know what it\u2019s like to deal with customer or client complaints, and the frustration that comes from not being able to figure out how to readily correct the problem.<\/p>\n
Our client, an international package delivery company, was having trouble uncovering and identifying the source of delivery problems, such as equipment or system breakdowns, and then was spending too much time finding answers and implementing solutions. Their current workflow SaaS system was not providing the insight they needed. They turned to Prolifics for help.<\/p>\n
Upon discussions with the company, we felt that our client would be an excellent candidate for our Process Mining Workshop, a half-day to one-day, free, interactive meeting to identify operational challenges and determine the best plan to jump start the corrective action. Here\u2019s more on both Process Mining and the workshop:<\/p>\n
More simply, Process Mining uses your company\u2019s own data to quickly identify inefficiencies, where to improve operations and how to get your desired business outcomes.<\/p>\n
Your workforce, customers, vendors, and others generate data in the form of digital footprints any time they use your internal systems to perform work. These digital footprints are recorded in ERPs, CRMs, databases, log files, audit tables, Excel documents and other systems and applications. Process Mining follows this digital trail through a system to discover what\u2019s happening and automatically creates a visualization of the process from the data.<\/p>\n
Because it\u2019s based on real data, a Process Mining project can guarantee the improvement to the targeted process, and monitor the process going forward against the new procedures or policies.<\/p>\n Gartner\u2019s Marc Kerremans, VP Analyst for Business Automation, has stated that our bundling of Process Mining and process automation is unique in the market.<\/p>\n<\/blockquote>\n<\/figure>\n Our Process Mining Workshop pairs you with our process experts to identify your operational challenges. Workshop activities include an overview and demo of process mining; then together we perform a process assessment, systems overview and data inspection. <\/p>\n The initial goal of the workshop is to identify the \u201cquick win\u201d \u2013 correcting a specific, critical problem that jump starts the development of a greater action plan.<\/p>\n Through the Process Mining Workshop, Prolifics and the client examined different problem areas, and decided to first focus on the delays in their root cause analysis (RCA) system and procedures, which uncovers the reason why a problem occurred in the first place. The long RCA response time was a major pain point for the client.<\/p>\n Showing dramatic results in the RCA process inspired the client to take Process Mining into other areas of their business. They are now in a position to implement the changes that will help ensure that the package gets delivered.<\/p>\n Prolifics combines its expertise and experience in Process Mining, systems, automation and artificial intelligence \/ machine learning (AI\/ML) with the capabilities of IBM\u2019s myInvenio, a process mining software.<\/p>\n Prolifics is a global digital transformation leader with expertise in Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation<\/span><\/a>, and Cybersecurity across multiple industries. We provide consulting, engineering and managed services for all our practice areas at any point our clients need them. Vision to Value. Faster. It\u2019s not just the Prolifics\u2019 tagline, it\u2019s what drives us. Connect with us – solutions@prolifics.com<\/a><\/span><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Challenge – Where’s My Delivery? As individuals, we\u2019ve all known the frustration of the package that comes late or, worse yet, never arrives. As business people, we know what it\u2019s […]<\/p>\n","protected":false},"author":34,"featured_media":35300,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[69],"tags":[185],"class_list":["post-5292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-business-automation","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"builder_content":"","_links":{"self":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/5292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/comments?post=5292"}],"version-history":[{"count":0,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/5292\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media\/35300"}],"wp:attachment":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media?parent=5292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/categories?post=5292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/tags?post=5292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Why the Process Mining Workshop?<\/h5>\n
Result<\/h4>\n
Technology<\/h4>\n
Prolifics – Vision to Value. Faster.<\/h4>\n