{"id":5461,"date":"2021-08-20T13:18:00","date_gmt":"2021-08-20T13:18:00","guid":{"rendered":"https:\/\/prolifics.com\/us\/?p=5461"},"modified":"2025-09-17T15:08:16","modified_gmt":"2025-09-17T09:38:16","slug":"prolifics-managed-services-deals-winning-hand-for-gaming-company","status":"publish","type":"post","link":"https:\/\/prolifics.com\/usa\/resource-center\/case-studies\/prolifics-managed-services-deals-winning-hand-for-gaming-company","title":{"rendered":"Prolifics Managed Services Deals Winning Hand for Gaming Company"},"content":{"rendered":"
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Our client, a large, national gaming corporation (GC), is a gaming and hospitality company based in the Southwest and is currently comprised of more than 25 properties in multiple states. <\/p>\n

About our client<\/strong> <\/cite><\/p><\/blockquote>\n

Challenge<\/h4>\n
Multiple systems, older technology, limited resources<\/h6>\n

GC was using multiple technologies and software products \u2014 both behind the scenes and in front of guests \u2014 to keep the business running smoothly. However, most of the technology was older, legacy systems that didn’t communicate with each other and GC found it didn’t have the internal resources to manage it all. The \u201crunning smoothly\u201d was in serious jeopardy. Prolifics had begun working with GC to modernize systems and had also been providing managed services to plug GC\u2019s tech gaps. Things were on the right path \u2013 then COVID hit.<\/p>\n

Like every organization in the entertainment and hospitality industry, GC was shuttered for months. Their casinos and hotels closed, and they furloughed much of their workforce. The employees who stayed had to work remotely, but GC\u2019s systems lacked the sophistication needed to support an offsite workforce. Their already precarious IT situation was exacerbated by COVID\u2019s effects on their business, and the situation was dire. \u202f <\/p>\n

Action<\/h4>\n

Identifying essential functions key to survival<\/h6>\n

Together, Prolifics and GC knew we had to put the modernization efforts on the back burner and focus on GC\u2019s survival. The Prolifics team quickly pivoted to a new plan that would help keep GC afloat. <\/strong>We suggested a managed services plan <\/a>in which we would prioritize and manage their IT tasks. We reduced less essential IT functions and took over essential ones so that the company could continue to operate with a skeleton staff. We put the new managed services plan into effect quickly, and our strategy became crucial to keeping the business operating. <\/p>\n

Result<\/h4>\n
Running full capacity after COVID shutdown<\/h6>\n

By bundling <\/strong>GC\u2019s essential technology functions into a cost-effective and lean managed services plan that fit GC\u2019s dramatically reduced budget, we helped the company remain operational without a considerable cost burden. Greg Kordelski, Customer Success Leader at Prolifics, said, \u201cWe invested in GC\u2019s welfare and focused on our client\u2019s best interests in order to help them weather the challenges associated with COVID.\u201d <\/p>\n

Outsourcing GC’s IT functions through managed services was vital because GC didn\u2019t have to maintain the staff to handle their IT functions, which saved them money while they struggled financially under COVID lockdowns. This managed services plan also allowed GC to respond quickly to a changing environment, like technology for the offsite workforce. Rather than take the time to train new staff, they relied on experts who could hit the ground running. <\/p>\n

Our managed services strategy ushered GC through the COVID crisis and now, post-COVID lockdowns, all of GC\u2019s properties are open again and running at full capacity. Together, Prolifics and GC are working toward stabilizing the business after more than a year of upheaval, and soon will restart their modernization efforts. GC learned by weathering the pandemic that modernization is essential, and they\u2019re relying on us to accelerate and implement the roadmap. <\/p>\n

About Prolifics<\/h4>\n

Prolifics is a global digital transformation leader with expertise in Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity across multiple industries. We provide consulting, engineering and managed services for all our practice areas at any point our clients need them. Vision to Value. Faster. It\u2019s not just the Prolifics\u2019 tagline, it\u2019s what drives us. Connect with us – solutions@prolifics.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Our client, a large, national gaming corporation (GC), is a gaming and hospitality company based in the Southwest and is currently comprised of more than 25 properties in multiple states. […]<\/p>\n","protected":false},"author":34,"featured_media":29573,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[69],"tags":[280],"class_list":["post-5461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-managed-it-services","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"builder_content":"","_links":{"self":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/5461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/comments?post=5461"}],"version-history":[{"count":0,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/posts\/5461\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media\/29573"}],"wp:attachment":[{"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/media?parent=5461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/categories?post=5461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prolifics.com\/usa\/wp-json\/wp\/v2\/tags?post=5461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}