Bequeathed, an online legal-services enterprise, partnered with Prolifics UK to create an AI-powered legal assistant that transforms the will-writing experience. Their previous questionnaire-style process felt slow and procedural, so they needed a faster, more intuitive user journey without compromising legal accuracy.
Prolifics introduced an AI-driven chatbot that guides users through the early stages of will creation, delivering a smarter and more efficient experience.
Key Results
- Higher completion rates: More users now finish the will-writing process.
- Lower operational costs: Automated guidance reduces the need for manual legal intervention, enabling firms to compete on price without compromising margin or quality.
- Improved user experience: Increased satisfaction and retention help law firms maximise lifetime client value.
By adopting conversational AI, Bequeathed has modernised its will-writing service – creating a faster, more intuitive solution that can be relied on to meet growing consumer demand and defend against new market entrants.
Powered by IBM watsonx, Prolifics’ solution automates will creation through natural dialogue and supports the design of tailored AI tools that streamline processes, reduce costs, and elevate customer experience.
Discover how Prolifics delivered a cutting-edge SaaS platform, unlocking a new revenue stream for Bequeathed and delivering reliable legal outcomes for the one in five UK consumers planning to make their next will online.
