At Prolifics, innovation isn’t just a buzzword, it’s a commitment. In our April/May Innovation Spotlight, we explored how intelligent, agentic AI systems are redefining enterprise automation. These production-ready agents are adaptive, scalable, and practical, bridging ecosystems like Microsoft Copilot, Salesforce, IBM watsonx and open-source frameworks such as Crew AI and AutoGen.
The Agentic Revolution
At the heart of this spotlight was a deep dive into agentic AI systems that reason, adapt, and act autonomously within enterprise environments. These aren’t simple chatbots—they’re intelligent collaborators that drive real outcomes.
Imagine an agent that monitors sales pipeline activity and flags stalled opportunities with suggested next steps. Or one that compiles a multi-source campaign report, analyzes performance against targets, and recommends budget reallocation.
In customer service, agents can log and triage complex cases, retrieve relevant policies, and draft personalized responses for review.
For engineering teams, agents analyze code commits, enforce quality standards, and highlight potential security risks.
These systems don’t just respond, perform, assist, and accelerate high-value work across the business.
From Demo to Deployment
Live demos during the session illustrated how these agents are already being embedded into real-world use cases, both customer-facing and internal. Built atop platforms like Microsoft Copilot and Salesforce, these aren’t just experimental, they’re deployable.
The agents demonstrated by the Prolifics team showcased the next generation of intelligent automation. These agents interpreted intent, accessed enterprise systems, and executed real tasks, from resolving support cases and processing customer feedback to generating campaign performance reports, reviewing code commits, and booking services. Seamlessly integrated into existing tools and workflows, they acted as capable digital teammates, accelerating delivery, improving consistency, and unlocking new value across the business.
A standout moment: a newly uploaded case study was instantly indexed, linked to relevant offerings, and woven into the agent’s working knowledge. It wasn’t just stored—it was actively used. When a sales query came in, the agent surfaced the case study, framed it in context, and delivered it in a client-ready format. That’s the power of agentic AI: turning knowledge into action, and putting it to work where it creates real value.
The real game changer? These agents are easy to scale. With built-in identity, security, and user experience, platforms like Microsoft and Salesforce handle the heavy lifting. As Hodgkinson put it, “The hard part is solved—delivery, security, interaction. All that’s left is creativity.”
Beyond Platforms: Crew AI & AutoGen
While platform-native agents offer deployment convenience, Prolifics is also innovating with open-source frameworks like Crew AI and AutoGen for more tailored, flexible use cases. These frameworks support multi-agent collaboration, planners, retrievers, summarizers, and executors, mimicking how human teams function.
The agents were showcased in vendor-neutral scenarios, running securely within Prolifics’ infrastructure. This approach gives teams full control over logic, data access, and how GenAI resources are used, crucial for managing costs and compliance. But as Hodgkinson noted, “While the frameworks themselves are free, you’re still consuming tokens—and unlike platform-native options, you’re responsible for the security, identity, and interaction layers yourself.” It’s a trade-off: greater control and flexibility, with more ownership of the stack.
Attendees were also given access to GitLab repositories to explore and contribute to these agents, fueling open innovation within Prolifics and rapid development across the organization.
Agents for Every Use Case
A key takeaway from the spotlight: there’s no single “best” platform. Enterprises are diverse, some rely on Salesforce for data, others use Microsoft Teams for collaboration. Some need bespoke, API-driven agents.
Prolifics’ strength lies in matching the right agent and the right platform to each use case—balancing speed, control, and enterprise integration. Examples from the showcase illustrate how each option plays to its strengths:
- Microsoft Copilot for seamless document analysis across SharePoint—ideal when rapid deployment and native Microsoft 365 integration are priorities.
- Salesforce-native agents for CRM insights and task automation—leveraging deep access to Salesforce data, workflows, and user context.
- IBM watsonx for automating complex, cross-functional workflows—combining trusted AI models with enterprise-grade governance, making it ideal for regulated industries and scalable enterprise automation.
- AutoGen-based agents for custom reporting within proprietary systems—offering maximum flexibility and control over data handling, logic, and UI integration in complex or non-standard environments.
This isn’t theoretical. Prolifics is delivering “Power of One” proofs-of-concept, rapid agent builds tailored to client needs, delivered in days. These prototypes spark transformation and prove ROI fast.
Join the Agent Movement
Hodgkinson called on engineers across Prolifics to get involved, whether through innovation assignments, internal guilds, or contributions to our GitLab repositories. Agentic AI is not a spectator sport.
For customer-facing roles, he urged a shift in mindset: listen for automation opportunities, even if they’re not labeled “AI.” Think onboarding, scheduling, order tracking, service resolution, or follow-ups, nearly every touchpoint is a chance to add value.
Prolifics has the expertise, tools, and talent to lead. But leadership demands action—building, testing, and advocating for intelligent solutions.
What’s Next: Scale, Strategy & Market Leadership
Prolifics is not just experimenting with agentic AI, we’re scaling it. Future Innovation Spotlights will deepen our focus on agent design patterns, cross-platform orchestration, and enterprise-grade security. We’re building the playbook for how intelligent agents operate at scale, across real-world environments.
At the same time, the competitive landscape is heating up. Clients are already comparing solutions, and our edge will come from what we can show, not just what we can say. Use cases, workshops, and live demos will be critical to reinforcing our leadership and helping clients envision what’s possible.
The stakes are clear: agentic AI is reshaping how work gets done. It cuts manual effort, boosts accuracy, and unlocks new business intelligence. The companies that master it now will set the standard for the next decade of digital transformation.
Final Word: Prolifics Is Building the Future—Now
As Hodgkinson put it, “This space is still wide open—but not for long.” With our deep automation expertise, multi-platform agility, and relentless focus on innovation, Prolifics is uniquely positioned to lead.
This is our moment. Whether you’re prototyping new solutions, spotting automation gaps, or shaping AI strategy for the enterprise, the tools, talent, and momentum are here. Let’s move from vision to value.
It’s time to build.
Ready to Accelerate Your Agentic Journey?
Prolifics is your trusted partner in turning smart ideas into working solutions—fast, focused, and built to deliver real results.
We’ll start with an Art of the Possible session to spark ideas and align on opportunities. Then we’ll deliver a Power of One prototype tailored to your business, proving value quickly, with measurable results.
Let’s build your first agent—built for your business, ready to scale.
Connect with the Prolifics Innovation Team and accelerate your agentic journey today.
