February 2023

End of heavy office work

Relevant Data Digitized and Easy to Access – All in One Place

State Health Agency Says Goodbye to Manual Paperwork

Our client is a health services division (HSD) of a large city health network. HSD provides health services at the city’s correctional institutions. We began working with them in 2018.

Our Client

Challenge 

HSD maintained a comprehensive record of the actions taken with their employees, including hirings, salary adjustments, terminations, paid time off (PTO) and promotions. Unfortunately, most of that data was documented on paper, and the data that was digitized was scattered across multiple data collection systems, making it highly inefficient and costly to run.

An HR representative who’d worked with Prolifics while at a previous organization, reached out to Prolifics to discuss how we could eliminate their manual processes by implementing a solution to digitize and centralize their data.

Action

We introduced the HSD team to PATS, our Personnel Actions Tracking System, designed to keep completely digitized employee records. They were immediately sold on the software and trusted Prolifics’ modernization experts to implement it. Our modernization experts developed the front-end to allow HSD to log in and enter employee data, and back-end where that data gets transferred to a Microsoft SQL Server database. PATS is a repeatable solution for Prolifics, which allowed us to implement it quickly. We customized it for HSD’s unique environment and integrated it with their existing data systems.

We also entered into a managed services arrangement with HSD, providing them with ongoing support, regular enhancements and new-version upgrades for integration with new databases or operating systems.

Result

With PATS, HSD’s manual paperwork and spreadsheets are history. Andrew Blank, Vice President of Technical Sales with Prolifics, said, “The client’s employee information is now completely digitized in a web accessible format and can be seen in one place.” It’s revolutionary software that contains the full history of HSD’s actions with their employees and can even communicate with their other data systems to update employee information as needed.

PATS enables HSD to easily access and share the most accurate data and gives them the ability to automate many of their processes going forward. It is also cloud-ready software.

About Prolifics 

Prolifics is a global digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.

We provide consulting, engineering and managed services for all our practice areas — Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity across multiple industries — at any point our clients need them. Visit prolifics.com to learn more.

Confident Muslim female woman medical doctor sitting at desk, working typing with laptop computer in clinic hospital office; looking at camera

Customer Satisfaction Soars 21% for Leading Government Healthcare Organization

Automation reduces costs and increases medical licensing efficiency

Our client is a government organization based in the Middle East. As a smart licensing, inspections and medical complaints agency, they deliver gold standards in licensing and foster successful medical practices to position Dubai as a leading healthcare hub. We began working with them in 2017.

Our Client

Challenge 

To provide healthcare services in the Middle East, medical professionals must be registered with an active license and renew it on an annual basis. Our client issues two types – professional licenses for doctors, healthcare staff and nurses, and facility licenses for those looking to open a healthcare facility.

Our client had a 200-page rule book that specified license eligibility for a medical professional or facility, the types of licenses available and the criteria needed to qualify. They also depended on an older, SharePoint-based system to issue these licenses. This system required a lot of in-house, custom development, so issuing a license took a lot of time. Additionally, our client’s licensing and inspection services were spread across multiple platforms and locations.

To solve these issues, our client wanted to build a new intelligent licensing system that would:

  • Make all services available online, including renewals, cancellations, transfers, upgrades and facility inspections
  • Convert their 200-page eligibility rule book to an online format within the licensing system
  • Keep all data from their previous system to have a complete record of their work

We’ve had a successful relationship with our client since 2017, so they were confident that our experts could develop an efficient system that would fulfill these needs using integration, modernization, data analytics and automation.

Action

Our experts collaborated to build our client’s new licensing system with:

  • A Citizen Portal, so people can submit their required qualification information for medical licensing digitally using a secure browser on their computers, mobile devices and tablets. People using the portal can also receive additional services and benefits, including medical leave certification and medication management
  • A decision metrics framework, to convert our client’s 200-page rule book to a digital format within the licensing system to provide qualification services for medical and facility licensing online based on those rules
  • A data analytics framework for current and past data, so users can conduct data management, analytics, updates, removals and reporting, using dashboards.

Result

Our client’s new licensing system made all their services available online and completely digitized their medical licensing journey. It reduced operating costs and increased the efficiency of their medical and facility licensing. It is now considered one of the highest rated applications in the Dubai government.

Following the success of this initiative, the client awarded us a managed services contract to provide Service Level Agreement (SLA) production support. We provide 24/7 support and maintenance for the entire application which is running with 99.99% availability.

About Prolifics 

Prolifics is a global digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.

We provide consulting, engineering and managed services for all our practice areas — Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity across multiple industries — at any point our clients need them. Visit prolifics.com to learn more.

Employees participating in Prolifics wellness program recognized by Cigna Healthy Workforce Designation

Prolifics Recognized with Cigna Healthy Workforce Designation

Orlando, Fla., Feb. 9, 2022 – Prolifics, a global digital transformation leader, is proud to announce that it has received Cigna’s Silver Level Healthy Workforce Designation for the United States. This recognition reflects the company’s commitment to improving the health and well-being of its employees through comprehensive workplace wellness programs.

The Cigna Healthy Workforce Designation evaluates organizations based on the core components of their well-being programs, including leadership and culture, program foundations, execution, and whole-person health initiatives.

In 2022, Prolifics’ wellness programming included:

  • Monthly wellness newsletters featuring a range of well-being tips, healthy recipes, and available support services
  • A health risk assessment campaign and a global fitness challenge
  • Seminars and mini-series on yoga, managing anxiety, and financial wellness fundamentals
  • Team-building events and virtual activities to foster connection and engagement

For 2023, Prolifics has already introduced new sessions, including “Nutrition Trends,” “Healthier, Happier Kids,” and “Meal Planning for Busy Families.”

Partha Patnaik, Prolifics’ Head of Global Human Resources, said:

“Prolifics’ mission is to be a trusted advisor and provider of high-business-value technology solutions. That mission isn’t possible without a healthy workforce. We want our people to be the best they can be, so our wellness programs give them the tools, advice, and resources they need to pursue their own physical, mental, and emotional well-being. This Cigna designation recognizes our culture and our standard of excellence in employee health.”

Cindy Ryan, Cigna Executive Vice President and Chief Human Resources Officer, said:

“Cigna knows that a healthy workforce is critical to business growth. We are honored to recognize Prolifics for its efforts. Creating a healthy work culture is essential, and many employers are seeing increased employee engagement, productivity, and retention as a result of whole-person health initiatives.”

Explore career opportunities at Prolifics here.

About Prolifics

Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. The company delivers measurable outcomes through a systematic approach to rapid, enterprise-grade continuous innovation. Prolifics treats its digital deliverables like customized products—using agile practices to deliver immediate and ongoing value.

Prolifics provides consulting, engineering, and managed services across key practice areas: Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity—at any point in the client’s transformation journey.

Media Contact:  Chithra Sivaramakrishnan | +1(646) 362-3877 |  chithra.sivaramakrishnan@prolifics.com

doctor giving prescription to patient at hospital

New User-Friendly Interface Revolutionizes Healthcare Data Collection

New front-end enables real-time clinical evaluations

Our client is a leading nonprofit global tax-exempt healthcare organization. They ensure patients receive the highest standards of care and safety when visiting a healthcare provider. We have been working with them since 2016.

Our Client

Challenge 

Our client strives to improve the clinical conditions of healthcare organizations to ensure patients receive safe and quality care. These organizations must submit extensive amounts of data to our client to confirm they are complying with Clinical Quality Measures (CQMs).

CQMs are criteria used to assess if a healthcare provider is executing their practices in ways that serve the best interest of their patients. This information is processed by The Centers for Medicare and Medicaid Services (CMS), which issues Medicare and Medicaid reimbursements to healthcare organizations considered reputable by our client.

However, these organizations were submitting their information through an older data collection system that:

  1. Couldn’t verify the data for correctness and completeness before it was submitted to our client for evaluation
  1. Required IT involvement to adjust the user interface, rather than our client being able to do so on their own

Consequently, healthcare organizations struggled to submit their data to our client in a timely manner, and our client was unable to capture and process that data quickly.

Action

To correct this, our client acquired a completely new data collection system and asked Prolifics experts to lead and execute the most important work: designing the front-end portion. This is the user interface where healthcare organizations are presented with forms to complete based on their needs, such as obtaining a certification to add a new department to their facility, or to simply renew their previous certifications.

Result

With the ability to modify the forms themselves, our client can change the questions on their user interface, as well as specify the types of answers that are acceptable. If our client determines that another question would be appropriate to add or remove from the form–or wants to create a new form–they can do so in real time on their end.

What does all this mean for our client and the healthcare organizations they serve? The time it takes for our client to generate or modify forms on their user interface has been significantly reduced from several hours to just a few minutes, and healthcare organizations can pick which forms apply to them. As a result, our client can receive the most accurate and extensive information, and healthcare organizations can have the best chance of complying with all requirements.

Ganjam also explained this in relation to our client being able to formulate audit checklists immediately. He said, “Suppose our client visits one facility and there is a second facility a few miles away. If the client must capture a different set of information from the second facility, it was not easy for them to do before because everything had to be done manually. Now, with just a click of a few buttons and some keyboard strokes, they have a totally new audit checklist.”

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