Reviving ECFMG’s Salesforce Transformation
The Educational Commission for Foreign Medical Graduates (ECFMG) is a global leader in promoting quality healthcare. But their operations were weighed down by outdated systems, some more than 20 years old, that slowed efficiency and limited innovation.
After two failed vendor attempts to implement Salesforce, ECFMG needed a trusted partner to get the project back on track. That’s where Prolifics and our partner Enable stepped in.
The Challenges
- Legacy applications across multiple outdated platforms
- Two unsuccessful vendor implementations
- Complex requirements for both internal processes and external user engagement
- Need for modern Salesforce capabilities like Communities and Lightning Components
- Seamless integration with governance and change control processes
Our Approach
We turned the project around by:
- Leading the architecture and design of the Salesforce solution
- Deploying a 20-member hybrid team of developers, QA experts, and leads
- Embedding into ECFMG’s governance and change control processes
- Driving progress with program management and agile delivery
The Results
The transformation delivered:
- A modern Salesforce foundation with Communities and Lightning Components
- A smooth transition into operations with training and documentation
- A hybrid subscription model for predictable costs and performance
- A scalable CRM platform that improves engagement and supports innovation
ECFMG credited Prolifics and Enable with rescuing a stalled project that two previous vendors could not deliver. Today, they are running on a modern Salesforce solution that supports their mission with confidence.
