Accelerating Customer Experience Through Integration and Automation
From Friction to Flow: Fleetcor’s Fast-Track to Better Service
Fleetcor, a global leader in workforce payment and fuel card solutions, was ready to scale, but its operations weren’t. With disconnected systems and long wait times for card issuance, customer onboarding stretched to 5–6 days. Support teams were overwhelmed by repeat queries, and fragmented data left leadership flying blind. Something had to change.
The Prolifics Partnership: Connect. Automate. Accelerate.
Fleetcor teamed up with Prolifics to overhaul its service infrastructure in four agile sprints. We unified customer data with Salesforce Service Cloud, integrated backend systems using MuleSoft, enabled real-time analytics through Adobe AEM, and automated testing and CI/CD using our proprietary Quality Fusion tools. The entire transformation was built with scalability and speed in mind, aligning IT and service teams every step of the way.
The Results: Measurable. Meaningful. Massive.
The payoff was immediate. Card issuance times plummeted from days to under 30 minutes. Automation slashed backend workload by 50%, freeing up support staff to focus on higher-value issues. Real-time dashboards gave business leaders insight into customer behavior, while the streamlined tech stack helped deliver 15–20% revenue growth. Best of all, Fleetcor is now equipped to scale globally, with confidence.
Want Results Like These? Let’s Talk.
We helped Fleetcor modernize and thrive. Let’s explore what we can do for you.