Managed IT Services
Make Prolifics Your Enterprise IT Partner
Expand Your Team's Bandwidth and IT Capabilities
Maintaining and supporting mission-critical systems and services 24/7, 365 days a year is crucial. Boost your internal IT resources by connecting with responsive technical experts that can support core programs, manage updates, security and downtime, while your team focus on business growth.
Discuss Your RequirementsFlexible IT Managed Services
With enterprise technology advancing at relentless speed, organisations must have the experience and knowledge to maintain and optimise IT operations every single day. By connecting with a dedicated team of software engineers, you can benefit from comprehensive, secure, and integrative support for your business IT infrastructure.
Prolifics excel in delivering managed services tailored to our customer’s diverse needs.
We offer a broad spectrum of options, ranging from UK-based Security Cleared, 24/7 support to a more lightweight, “phone-a-friend” model for software that is no longer supported by the vendor.
Our Managed IT Support Services
SLA-Based IT Managed Services
Respond promptly to outages and downtime with our 24×7 IT managed service. We offer proactive monitoring, swift troubleshooting, expert guidance, and essential maintenance for your vital software stack and solutions. Our objective is to enhance business value while adhering to your specific SLAs, ultimately alleviating the demands on your core resources, allowing them to concentrate on innovation. Rely on us for round-the-clock support to ensure the seamless operation of your business.
UK Security Cleared IT Managed Services
Ensure that business-critical systems, software, and applications perform efficiently minimising outages or downtime by leveraging the expertise of our UK security-cleared (SC) IT engineering team. Prolifics’ SLA-based, 24×7 service is employed by highly regulated industries, including national and local governments, emergency services, as well as banking and financial institutions, where stringent data security is imperative.
End of Life IT Managed Services
Our IT managed service for end-of-life software is designed to alleviate the challenges associated with unsupported software and offers a path to continued stability and security. The Prolifics managed service team mitigate the costs of vendor support and the immediate requirement of upgrading to the latest software version, giving you valuable time to plan a transition to a new solution.
On Demand IT Managed Services
Find the answer to challenging software bugs, deployment issues or enterprise software configurations with our On Demand IT Managed Service model. Offering a friendly, cost-effective, consultative approach, this non-SLA based service is designed to assist teams by providing rapid access to our experienced engineers via a pre-paid model. We allow you to pick the amount of support hours required to ensure you have a ‘safety net’ if your software stops performing.
Premium Support IT Managed Services
Organisations rely on enterprise-grade software to guarantee a satisfied end-user experience. However, when enterprise software stops performing optimally or your bespoke requirements change, deep product-knowledge is necessary to remove risk and ensure performance. Prolifics Premium Support Managed Service eliminates costly vendor assistance by providing a dedicated Subject Matter Expert who can quickly support your team in resolving business-critical issues.
Benefits of Prolifics Managed IT Services
Prolifics, as your IT partner, can effectively mitigate the risk of business-critical systems becoming unavailable. In the event of an outage, we employ an industry-leading methodology for triaging and resolving issues quickly, ensuring that the business can become operational again.
Our highly skilled support team are fully certified and remain up to date with the latest technologies and are well placed to advise on the best approaches for upgrades, patching and even migrations to alternative software providers.
Proactive monitoring & problem solving
Predictable and scalable spending
Data compliance support
Minimise downtime
New Technology
Explore our Clients’ Success Stories
Below are various client scenarios and the solutions we implemented.