automation

why Robotic Process Automation (RPA)

Why RPA and Automation Are Critical: Insights from Prolifics

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What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that uses software robots (bots) to automate repetitive, rule-based tasks traditionally performed by human workers. These tasks typically involve:

  • Interacting with digital systems
  • Performing data entry
  • Processing transactions
  • Managing workflows
  • Responding to customer queries

Key benefits of RPA include:

  • Seamlessly bridging legacy systems
  • Effortlessly closing integration gaps
  • Integrating legacy systems without altering existing technology investments

According to the Deloitte Global RPA Survey, RPA continues to exceed expectations across multiple dimensions:

  • Improved compliance: 92%
  • Improved quality/accuracy: 90%
  • Improved productivity: 86%
  • Cost reduction: 59%

RPA solutions are a key driver of business process automation. They are easy to implement and scale, making them attractive across industries. Businesses leverage RPA to:

  • Streamline processes
  • Reduce costs
  • Enhance productivity
  • Free human workers for strategic activities

Industries adopting RPA include banking, healthcare, finance, manufacturing, and retail, aiming to reduce operational costs, improve accuracy, and increase efficiency.

Emerging RPA Trends to Watch in 2025

RPA technology is evolving rapidly. Here are the key trends shaping the future of automation:

Hyper Automation

Hyper Automation extends RPA by integrating Artificial Intelligence (AI), Machine Learning (ML), and cognitive automation. Unlike traditional RPA that automates rule-based tasks, hyper-automation handles complex decision-making processes. It combines tools, platforms, and techniques to automate as much of a business as possible, driving greater efficiency and innovation.

Natural Language Processing (NLP)

NLP enables machines to understand, interpret, and generate human language. By integrating NLP with RPA, businesses can automate processes involving unstructured data, such as:

  • Customer emails
  • Documents
  • Chat messages

This allows automation of tasks that previously required human interpretation of text, voice commands, and natural language inputs.

Low-Code and No-Code RPA

Low-code and no-code platforms empower users with little or no programming knowledge to build and deploy RPA bots. Benefits include:

  • Democratizing automation development
  • Enabling collaboration between business users, subject matter experts, and IT teams
  • Scaling automation efficiently

Collaborative RPA

Also called “attended automation,” collaborative RPA combines human workers and bots to perform tasks together. While traditional RPA works independently (unattended), collaborative RPA assists employees by automating parts of their workflow in real-time, allowing humans to focus on higher-value tasks.

Cloud-Based RPA Solutions

Cloud-based RPA is increasingly popular due to scalability, flexibility, and cost-effectiveness. Advantages include:

  • Reduced infrastructure investment
  • Faster deployment
  • Remote collaboration support

Industry-Specific RPA

Industry-specific RPA solutions address the unique needs and regulatory requirements of various sectors, providing precise automation in industries like finance, healthcare, and manufacturing.

How Can Prolifics Help Implement RPA in Business Processes?

Prolifics offers comprehensive services to implement RPA successfully, helping businesses streamline processes, reduce errors, and enhance efficiency. Key solutions include:

Process Mining

Prolifics’ process mining solutions allow organizations to analyze workflows, uncover inefficiencies, and optimize business processes. By visualizing processes clearly, companies can enhance operational efficiency and drive seamless performance.

AI-Powered Automation

AI-Powered Automation

In today’s challenging landscape, businesses are under increasing pressure to optimize and streamline their operations. Many are turning to the powerful combination of robotic process automation and artificial intelligence (AI) to enhance efficiency and deliver superior customer experiences.

AI-powered automation is a transformative tool for future-ready enterprises, enabling them to navigate the complexities of an increasingly digital and dynamic environment.

Combining RPA with AI helps businesses:

  • Improve operational efficiency
  • Deliver superior customer experiences
  • Make informed decisions
  • Unlock new productivity and innovation levels

Digital Workers

Digital workers collaborate with humans to fully automate processes using AI, ML, RPA, and analytics, improving productivity and augmenting human efforts.

Conclusion

Prolifics empowers businesses to automate manual and repetitive tasks through RPA and AI-powered automation, helping organizations:

  • Transform operations
  • Detect inefficiencies
  • Enable workflow automation
  • Manage unstructured content effectively
  • Capture critical information
  • Make informed decisions

By leveraging process mining, AI, and automation, businesses can improve efficiency, reduce costs, and predict outcomes with precision.

Ready to transform your business with RPA? Partner with Prolifics to unlock the full potential of business automation and drive your enterprise toward a smarter, more agile future.

seamles integration

Modernizing Insurance: Tailored Billing and Seamless Integration for Employer Groups 

Client:

Our client is a publicly traded holding company with seven insurance subsidiaries offering diverse insurance products to working-class families and senior citizens. 

Challenge:

The client’s division tasked with providing health and life insurance to small employer groups encountered complexities when updating billing details due to life events, such as getting married or having a baby. The former method of handling customized billing details and schedules heavily relied on IT teams and manual processes, primarily involving Excel. This approach was inefficient and susceptible to errors. Consequently, the objective was to enhance efficiency, automate, and ensure accuracy in the process. 

They required a highly customizable ‘self-serve’ user interface (UI) that didn’t necessitate IT involvement. This included configuring new ‘output layouts and formats’ for new clients, modifying existing layouts, creating new data fields by combining existing ones or applying masking, setting up schedules, and configuring delivery methods like MQ, FTP, JSON, and XML, all without requiring IT intervention. 

Having previously collaborated with Prolifics, our client was familiar with the Prolifics-created platform designed for electronic data interchange (EDI) tasks (handled claims, payments, and enrollments and managed commissions for agents). Aware of its capabilities, our client wanted to repurpose this solution to automate their billing process. More with this client Faster Claims, More Control A Victory For Insurer And Patients | Prolifics US 

Action:  

After understanding the client’s unique billing format, data needs, and scheduling requirements, a solution was designed leveraging the Prolifics-developed platform. This platform, previously successful in managing claims and payments, was repurposed to cater to the client’s specific billing demands. The User Experience (UX) was a priority, resulting in mock screens that favored business professionals. The client’s requirement of processing data from Oracle, fine-tuning in Excel, and transitioning it to different formats was met, ensuring versatile data delivery methods, with encryption added for extra security.  

Results: 

The solution dramatically enhanced efficiency and accuracy: 

  • Automation: Transformed manual processes into streamlined digital workflows. 
  • Empowerment: Enabled business users to manage tasks independently of IT teams. 
  • Cost Efficiency: Utilized contemporary software for financial prudence. 
  • Visibility: Offered an instant audit trail for monitoring and tracking. 
  • Flexibility: Provided scheduling capabilities like tasks set for specific days. 
  • User Experience: Introduced a streamlined dashboard with error detection and immediate correction. 

Technology 

The project not only met but exceeded the client’s aspirations, demonstrating the transformative power of technology when aligned with business needs. 

The solution capitalized on the versatility of Python – a flexible, open-source programming language– ensuring minimal reliance on external software. The design is scalable, laying the groundwork for future Machine Learning and Artificial Intelligence integrations. Furthermore, the solution’s containerized nature guarantees flexibility in deployment, be it on-premises, cloud-based, or hybrid environments. Notably, Python’s capabilities enabled the creation of various data formats, making it a foundational and transformative element of the solution. 

Connect with a Prolifics Integration Expert Today.

About Prolifics 

At Prolifics, the work we do with our clients matters. Whether it’s literally keeping the lights on for thousands of families, improving access to medical care, helping prevent worldwide fraud or protecting the integrity and speed of supply chains, innovation and automation are significant parts of our culture.  While our competitors are throwing more bodies at a project, we are applying automation to manage costs, reduce errors and deliver your results faster.  

Let’s accelerate your transformation journeys throughout the digital environment – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.  Visit prolifics.com to learn more. 

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AI-Driven Transformation Elevates Customer Interactions for Equipment Provider

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Imagine reducing daily customer calls from 450 to just 40, while focusing on complex issues. This transformation became a reality for our client, a leading equipment provider, leveraging the capabilities of AI to drive growth and enhance service quality.  

This case study highlights how an equipment provider leveraged AI to redefine customer interactions, streamlining operations and enhancing support efficiency.  

Client Overview 

Our client, a prominent equipment provider, grappled with the challenge of managing a high volume of daily calls related to specific issues, resulting in delays and inefficiencies. Their manual approach strained resources and customer satisfaction. 

Challenge

The manual handling of customer inquiries, such as equipment returns and insurance changes, led to prolonged response times and operational inefficiencies. 

Solution 1: Streamlining Equipment Returns with AI: To streamline equipment returns, a pivotal aspect of their operations, our client implemented a Proof of Concept (POC) using IBM’s Watson Assistant. This AI-powered virtual assistant laid the foundation for an expanded chatbot solution. Iterative refinement ensured the chatbot covered the entire process, offering streamlined operations and swift customer service. 

Solution 2: Automating Insurance Changes with AI: For managing insurance changes, our client’s labor-intensive process of calls and texts was transformed. By utilizing IBM Watson Assistant, patients now interact directly with the virtual assistant for submitting insurance details. The AI-powered assistant sends automated reminders, minimizing manual labor and ensuring seamless communication during insurance transitions. 

Action

A collaborative work session helped us understand the client’s manual processes. This hands-on approach identified opportunities for automation. By analyzing customer interactions, we’re designing a comprehensive virtual assistant, utilizing machine learning and natural language processing. This adaptable assistant will offer 24/7 support across devices and channels. 

Benefits

The incorporation of AI-powered automation led to quicker responses, reduced wait times, and substantial operational cost savings. Human staff can now focus on strategic tasks, enhancing the overall customer experience. 

  • Enhanced Efficiency: 24-hour operations without added costs, thanks to virtual assistants and bots working tirelessly. 
  • Reduced Errors: Minimized the risk of human typing errors, saving time and resources otherwise spent on error correction. 
  • Scalable Growth: Avoided the need for a proportional increase in workforce for handling increased customer interactions. 
  • Operational Cost Savings: Streamlined processes, reduce manual efforts, and optimize resources, resulting in increased profitability and room for further growth. 

At Prolifics, we’re dedicated to partnering with businesses like yours to navigate this transformational journey. If you’re eager to explore how Automation and AI can reshape your operations, enhance customer experiences, and drive growth, we’re here to guide you every step of the way. Connect with us today! 

Efficient Healthcare Management Digital Twin Planning for Optimal Patient Care Paths

Redefining the Future of Productivity: AI-Assisted Workflow and Digital Labor

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4 min. read

In the fast-paced and ever-changing world of technology, artificial intelligence (AI) has emerged as a game-changer for businesses worldwide. Its impact on workflow and labor management has been nothing short of transformative. With the rise of AI-assisted workflows and digital labor, traditional work paradigms are being revolutionized, driving organizations toward enhanced productivity, efficiency, and competitiveness. 

The Future-Proofing Potential of AI and Digital Labor

By 2030, the projected shortage of skilled labor is a staggering 85.2 million workers. – Salem Hadim, VP of Automation and Cloud Solutions at Prolifics 

As the demand for skilled workers grows, integrating AI technology with automation solutions becomes paramount. AI algorithms analyze data and make intelligent decisions, while digital labor handles manual tasks with precision and accuracy. This empowers employees to focus on creativity and complex problem-solving, ensuring maximum productivity despite the challenges of a reduced workforce.  

The ability to automate tasks and optimize processes through AI integration allows companies to thrive in the face of labor market challenges. Embracing AI-driven work processes paves the way for limitless possibilities. The future of work is bright, and the potential of AI and automation is limitless. 

AI-Assisted Workflow: Streamlining Operations with Intelligence  

AI-assisted workflow refers to the integration of artificial intelligence into various business processes to optimize and automate tasks. By leveraging machine learning algorithms, natural language processing, and other AI capabilities, organizations can streamline complex workflows, increase accuracy, and reduce manual intervention. The ultimate goal is to empower employees to focus on more strategic, creative, and value-added tasks while AI takes care of repetitive, time-consuming operations. The benefits include: 

  • Automating Mundane Tasks: Mundane and repetitive tasks that used to consume valuable time can now be automated, freeing up human resources for more meaningful work. 
  • Enhancing Decision-Making: AI’s ability to analyze vast amounts of data and draw intelligent insights enables faster and more informed decision-making. 
  • Improving Customer Experience: AI-powered tools can personalize customer interactions, leading to improved customer satisfaction and loyalty. 

Digital Labor: The AI Workforce of the Future 

Digital labor refers to the deployment of virtual or digital workers that mimic human actions and behaviors to perform tasks across various applications and systems. These digital workers, commonly known as “software robots” or “bots,” play a crucial role in the AI-assisted workflow paradigm. The benefits of digital labor are noteworthy: 

  • Scalability and Efficiency: Digital workers can handle tasks at a scale and speed that human workers simply cannot match, leading to increased overall efficiency. 
  • Consistency and Compliance: Bots follow predefined rules and regulations consistently, ensuring compliance and minimizing errors. 
  • Cost Savings: Adopting digital labor can significantly reduce operational costs by optimizing resource allocation and maximizing productivity. 

Are you curious about how AI can optimize workflows, boost productivity, and elevate customer experience? Contact Us.

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Top Automation Trends Shaping the Future

Do you sometimes feel “lost in the whirlwind” of new technological trends and innovations? 

Don’t worry – you’re not alone. It seems like every day we hear words like “AI/ML”, “Chatbot”, “Conversational and Generative AI”, and the list goes on.  

But amidst this technological jargon, have you ever wondered about their true significance and why they demand our unwavering attention? Read on as we dive into the exciting world of automation and artificial intelligence (AI) – revealing top trends shaping industries and revolutionizing businesses. Our insights come from Salem Hadim, Vice President of Automation and AI, a seasoned expert with extensive knowledge and experience in the field. Statistics referenced from Grand View Research and Gartner.  

“Our goal is to help equip you with a competitive edge by streamlining processes, enhancing compliance, and boosting employee productivity. With unwavering dedication, we aim to empower you to not just adapt but thrive in an ever-evolving landscape, propelling your success to new heights.” Salem Hadim

  • Transforming Customer-Centric Businesses With AI: Explore Conversational AI, Generative AI, and Chatbots – the game-changers reshaping customer interactions and streamlining operations for businesses. Stay competitive by understanding their significance and reap the benefits of adopting these technologies. Embrace AI-powered customer service for personalized experiences that keep customers coming back!  
  • Redefining The Future Of Productivity: AI-Assisted Workflow And Digital Labor: Unleash the power of AI, streamline operations, and meet the digital workforce of tomorrow. Join us as we redefine productivity and explore limitless possibilities!  
  • The Rise Of Artificial Intelligence (AI) And Machine Learning (ML) In Enterprises: Unleash the potential of Artificial Intelligence (AI) and Machine Learning (ML) in our rapidly evolving world! Discover the importance of AI and ML adoption, and how generative AI capabilities enhance their performance. Embrace the future of innovation and stay competitive in the dynamic digital landscape.  
  • Beyond Automation: How AI Infusion Transforms Intelligent Document Capture: Explore the transformative power of AI Infusion for Intelligent Capture! Unlock how AI integration revolutionizes data extraction from documents, boosting accuracy and efficiency. Discover its significance for optimizing document processing workflows and the exciting possibilities it holds for the future. 
  • Coding Less, Achieving More: The Dynamic Impact Of Low-Code Workflows: Explore the power of low-code workflow—a game-changing software development approach that boosts efficiency, agility, and productivity. Discover why it’s essential for businesses seeking automation solutions and how it provides a competitive edge in today’s fast-paced market.   
  • Lighten Up: A Fresh Start with the Power of Lightweight Platforms: Discover the game-changing power of lightweight platforms! Learn how these efficient solutions boost performance, save costs, and provide agility for your business. Unleash the potential of modern technology and stay ahead of the competition. 
  • From Chaos To Clarity: The Impact Of Modern ECM Suites On Content Management: Take the first step towards enhanced content management by diving into the transformative power of modern ECM Suites. Don’t miss the chance to elevate your business with efficient document management and improved collaboration.     

Don’t wait for the future to arrive; shape it with automation and AI today. Get in touch with our experts to kickstart your journey towards a more efficient and innovative tomorrow. CONTACT US to take charge of your digital transformation.

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