Intelligent Automation

why Robotic Process Automation (RPA)

Why RPA and Automation Are Critical: Insights from Prolifics

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What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that uses software robots (bots) to automate repetitive, rule-based tasks traditionally performed by human workers. These tasks typically involve:

  • Interacting with digital systems
  • Performing data entry
  • Processing transactions
  • Managing workflows
  • Responding to customer queries

Key benefits of RPA include:

  • Seamlessly bridging legacy systems
  • Effortlessly closing integration gaps
  • Integrating legacy systems without altering existing technology investments

According to the Deloitte Global RPA Survey, RPA continues to exceed expectations across multiple dimensions:

  • Improved compliance: 92%
  • Improved quality/accuracy: 90%
  • Improved productivity: 86%
  • Cost reduction: 59%

RPA solutions are a key driver of business process automation. They are easy to implement and scale, making them attractive across industries. Businesses leverage RPA to:

  • Streamline processes
  • Reduce costs
  • Enhance productivity
  • Free human workers for strategic activities

Industries adopting RPA include banking, healthcare, finance, manufacturing, and retail, aiming to reduce operational costs, improve accuracy, and increase efficiency.

Emerging RPA Trends to Watch in 2025

RPA technology is evolving rapidly. Here are the key trends shaping the future of automation:

Hyper Automation

Hyper Automation extends RPA by integrating Artificial Intelligence (AI), Machine Learning (ML), and cognitive automation. Unlike traditional RPA that automates rule-based tasks, hyper-automation handles complex decision-making processes. It combines tools, platforms, and techniques to automate as much of a business as possible, driving greater efficiency and innovation.

Natural Language Processing (NLP)

NLP enables machines to understand, interpret, and generate human language. By integrating NLP with RPA, businesses can automate processes involving unstructured data, such as:

  • Customer emails
  • Documents
  • Chat messages

This allows automation of tasks that previously required human interpretation of text, voice commands, and natural language inputs.

Low-Code and No-Code RPA

Low-code and no-code platforms empower users with little or no programming knowledge to build and deploy RPA bots. Benefits include:

  • Democratizing automation development
  • Enabling collaboration between business users, subject matter experts, and IT teams
  • Scaling automation efficiently

Collaborative RPA

Also called “attended automation,” collaborative RPA combines human workers and bots to perform tasks together. While traditional RPA works independently (unattended), collaborative RPA assists employees by automating parts of their workflow in real-time, allowing humans to focus on higher-value tasks.

Cloud-Based RPA Solutions

Cloud-based RPA is increasingly popular due to scalability, flexibility, and cost-effectiveness. Advantages include:

  • Reduced infrastructure investment
  • Faster deployment
  • Remote collaboration support

Industry-Specific RPA

Industry-specific RPA solutions address the unique needs and regulatory requirements of various sectors, providing precise automation in industries like finance, healthcare, and manufacturing.

How Can Prolifics Help Implement RPA in Business Processes?

Prolifics offers comprehensive services to implement RPA successfully, helping businesses streamline processes, reduce errors, and enhance efficiency. Key solutions include:

Process Mining

Prolifics’ process mining solutions allow organizations to analyze workflows, uncover inefficiencies, and optimize business processes. By visualizing processes clearly, companies can enhance operational efficiency and drive seamless performance.

AI-Powered Automation

AI-Powered Automation

In today’s challenging landscape, businesses are under increasing pressure to optimize and streamline their operations. Many are turning to the powerful combination of robotic process automation and artificial intelligence (AI) to enhance efficiency and deliver superior customer experiences.

AI-powered automation is a transformative tool for future-ready enterprises, enabling them to navigate the complexities of an increasingly digital and dynamic environment.

Combining RPA with AI helps businesses:

  • Improve operational efficiency
  • Deliver superior customer experiences
  • Make informed decisions
  • Unlock new productivity and innovation levels

Digital Workers

Digital workers collaborate with humans to fully automate processes using AI, ML, RPA, and analytics, improving productivity and augmenting human efforts.

Conclusion

Prolifics empowers businesses to automate manual and repetitive tasks through RPA and AI-powered automation, helping organizations:

  • Transform operations
  • Detect inefficiencies
  • Enable workflow automation
  • Manage unstructured content effectively
  • Capture critical information
  • Make informed decisions

By leveraging process mining, AI, and automation, businesses can improve efficiency, reduce costs, and predict outcomes with precision.

Ready to transform your business with RPA? Partner with Prolifics to unlock the full potential of business automation and drive your enterprise toward a smarter, more agile future.

Digging into the Process

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While we’re all focused on moving forward in a new business normal, a tool has emerged that will give businesses like yours a better way to quickly identify areas for improvement, optimize cost and position your teams for success.

What makes process mining so cool? It tells you exactly what’s happening in a process based on your data’s digital trail – the digital footprints in your company’s systems. Because it’s data-driven, Process Mining can identify inefficiencies that aren’t immediately obvious otherwise.

Prolifics’ digital automation expert, Anant Gupta, will explore the business cases and identify areas in your company that may be improved by Process Mining. Gupta and your host, Kelli Chastonay, will highlight how data moves through an organization – visualizing the actual flow, including variations, exceptions, gaps and siloes.

process mining

More information about Process Mining is available here.

About our experts:

anant
Anant serves as Head, Digital Automation and Cloud Solutions and ensures the success of our customers’ strategic initiatives. He guides Prolifics teams in advisory, technology consulting and multi-disciplinary development to accelerate and optimize digital transformation success for our clients.

Kelli is a senior Account Executive and Solution Director with Prolifics, with 20+ years experience in helping clients innovate through technology solutions. She excels in identifying client challenges and working with Prolifics teams to move innovation technology solutions from vision to reality.

Don’t miss out! We’re diving deeper into the technical aspects of Process Mining on Sept. 22. Details will be coming soon to our events page.

Geek Out on…Data Science

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More techy, less stuffy.

Talking tech in a casual setting, from our techies to yours.

geek out

Data Science is true Geek Out material – what’s not to like about pulling meaningful, actionable insights out of your data that can benefit your business in a big way. That is, when it’s done correctly! With a severe shortage of qualified data science professionals in today’s market, knowing what you can about this hot topic is good for you and your organization. So, if you’re a data scientist, want to be one, or want to hire one, this Geek Out is for you.

Prolifics Chief Data Scientist Michael Gonzales, PhD and Prolifics Solution Director Jennifer Johnson team up to talk about data science techniques and walk you through a real data science example – looking for that hidden treasure buried in data.

Want to Geek Out even further? Check out the entire series line up!

geek out 2

Geek Out on..Digital Workers

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More techy, less stuffy.

Talking tech in a casual setting, from our techies to yours.

geek out

Robots aren’t just fiction anymore! The real robots are the digital workers of today – helping your operations run smoother and your employees to do more productive work. There are different levels of automation available to you – from straight robotic process automation (RPA) to digital workers with artificial intelligence and machine learning (AI/ML) – based on your business goals and what you’re trying to accomplish.

Join our Prolifics automation experts as they dive into the technologies of today’s digital workers and take a look at what the future may hold. You’ll also get to know Archie, a member of the Prolifics’ digital worker team.

Want to learn more about our entire digital worker team? Click HERE .

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