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Predictive Analysis & Process Automation - Service Desk Institute

Predictive Analysis & Process Automation - Service Desk Institute

Predictive Analysis & Process Automation Predictive Analysis & Process Automation to Futureproof Your IT Service Join us at 11:00am BST for this FREE event! 2022 is the year that data and automation, in all its different forms, comes into its own.

7 Leadership Traits Major Enterprises Look for in a CIO

7 Leadership Traits Major Enterprises Look for in a CIO

7 Leadership Traits Major Enterprises Look for in a CIO Pink News Editor | June 28, 2022 Industry News Leadership In his CIO article, 7 Leadership Traits Major Enterprises Look for in a CIO , contributing writer John Edwards says, “IT chiefs at the largest

Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business | Ivanti

Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business | Ivanti

Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has

3 Reasons to Ditch Your ITSM Solution for a No-Code One | Ivanti

3 Reasons to Ditch Your ITSM Solution for a No-Code One | Ivanti

With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less

The ultimate guide to HR integration

The ultimate guide to HR integration

When your HR systems are integrated with each other—along with the rest of your tech stack—effectively, you can deliver offer letters to candidates quickly, provision new hires with the applications they need on day 1, perform approvals for vacation

Legacy vs Cloud ITSM: what’s the difference?

Legacy vs Cloud ITSM: what’s the difference?

We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers. To this end, technology plays a crucial role in ensuring organizations can successfully implement their ITSM strategies. For years,

7 Real-World IT Cost-Cutting Mistakes You Need to Avoid

7 Real-World IT Cost-Cutting Mistakes You Need to Avoid

For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs are constantly looking for opportunities to reduce costs, eliminate waste, and maximize value. But sometimes

Key strategies for reducing service desk calls

Key strategies for reducing service desk calls

The service desk plays an integral role in IT service management. It’s the single point of contact between the service provider and end-users, as defined by ITIL. Being a crucial part of IT processes, it’s therefore important that the service desk teams

The beginning of an end-to-end service industry

The beginning of an end-to-end service industry

A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But the past couple of years has reshaped how we work, drastically redefining expectations on what great service looks like. This has led