Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In
Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In Sophie Danby October 27, 2022 - 24 min read If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4 , you'll know
2023-12-10
- READ MORE
What to Look for With Ivanti's Fourth Quarter Release | Ivanti
In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working
2023-12-08
- READ MORE
IT Service Management Best Practices: Automating ITSM
Automation is a hot topic -- especially within IT organizations. Yet despite its popularity, nearly 41% of businesses say they are struggling with excessive manual processing and lack of IT Service Management (ITSM) automation, according to a recent market
2023-12-02
- READ MORE
DevOps and ITIL
Recently I had a few things to say about DevOps. In a nutshell, DevOps is a niche approach to service design and delivery, which won't have much impact in the near future on traditional Operations of core systems. The concept of better integration between Dev
2023-11-22
- READ MORE
Network monitoring tools must offer more insights upfront
The installation of a network monitoring tool can take weeks, if not months. Even today, when many tools are consumed as a service rather than an on-premises installation, this issue persists. Tool customization often drives these long lead times. IT
2023-11-07
- READ MORE
CIOs and Cutting IT Bloat: Forming a Plan
Growing market negativity, combined with increased regulatory scrutiny, is putting increased pressure on CIOs to greatly reduce costs, improve productivity and experience, make sure everything is secure, and keep adding new stuff. Add to this a constrained
2023-11-06
- READ MORE
Getting The Digital Workplace Right
From the great resignation to the great layoff and all the quiet quitting in between, workforces and workplaces are undergoing rapid, sometimes sudden, change. But two things remain steadfast—the shortage of talented workers and the importance of the
2023-10-01
- READ MORE
Q&A: Aflac US CIO Shelia Anderson Talks AI, Data, and Cloud
While the rest of the world falls over itself bolting generative AI into their IT operations, insurance company Aflac seems to be focusing on practical uses of AI that speak to its core business. The automation of claims processing is one way the company aims
2023-09-29
- READ MORE
Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes - Service Desk Institute
The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back to the Future of ITSM’ is all about: Looking backwards — moving forwards. In part one of this blog series, we went
2023-09-08
- READ MORE