What is IT Operations Automation and what are its top benefits?
IT operations automation refers to the system that enables the execution of key processes without the manual activities required to accomplish them. Without the need for human intervention, IT operations teams can leave these processes on ‘auto-pilot’ and
2024-05-03
- READ MORE
What is an IT ticketing system (and how to find the best one)?
An IT ticketing system enables IT helpdesk or support teams to easily receive and resolve any IT support-related inquiries. By streamlining the process from the moment an end-user submits a ticket to the time a helpdesk agent resolves the issue, the IT
2024-05-03
- READ MORE
What is IT Governance (ITG) and why does it matter?
IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve IT management, ensure compliance, and increase value from IT technology investments. IT governance centers around making sure the organization knows what
2024-05-02
- READ MORE
Plan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance that helps align an organization’s IT services and business needs together. Implementing ITIL involves reframing the way an
2024-04-30
- READ MORE
Kubernetes Adoption Paving a Path For Service Mesh
Kubernetes Adoption Paving a Path For Service Mesh by Mike Vizard A global survey of 704 IT leaders finds that the more workloads organizations have running on Kubernetes clusters, the more likely it is they have also employed a service mesh as the number of
2024-04-28
- READ MORE
Urgency Driving AIOps into the Enterprise
AIOps makes the enterprise more agile by helping IT teams become more proactive and predictive in anticipating challenges that could lead to costly downtime. In addition, it allows machines to solve IT issues by themselves, by using a multilayered approach
2024-04-26
- READ MORE
Predictive Analysis & Process Automation - Service Desk Institute
Predictive Analysis & Process Automation Predictive Analysis & Process Automation to Futureproof Your IT Service Join us at 11:00am BST for this FREE event! 2022 is the year that data and automation, in all its different forms, comes into its own.
2024-04-22
- READ MORE
7 Leadership Traits Major Enterprises Look for in a CIO
7 Leadership Traits Major Enterprises Look for in a CIO Pink News Editor | June 28, 2022 Industry News Leadership In his CIO article, 7 Leadership Traits Major Enterprises Look for in a CIO , contributing writer John Edwards says, “IT chiefs at the largest
2024-04-21
- READ MORE
Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business | Ivanti
Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has
2024-04-20
- READ MORE