The Reason Business as Usual Doesn’t Work in IT Service Management
There is a real need to look at why your incident and request management process does not prevent weak service experiences. According to the HappysSignals Global IT Experience Benchmark, speed of service is always the primary "factor of happiness” , good
2024-03-03
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Best Practice for DEX: People, Process and Tech - In That Order
Once an IT organization understands the value of end-user experience and the insight provided by experience data, it needs a robust experience-monitoring mechanism to identify and address the operational and service issues adversely affecting end-users and
2024-02-08
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The Key ITSM Success Challenges and How to Surmount Them - ITcare
If your organization struggles to achieve the IT service management (ITSM) it needs, it might be because of one or more of the common ITSM success challenges. If nothing else, it’s good to see that other organizations are “in a similar boat” regarding
2024-01-19
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IFS Unleashed: A great collection of exciting moments
After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been! Gathering industry leaders and the IFS community from across the globe, IFS held a great array of industry-specific sessions, workshops, and panel
2024-01-18
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Breaking Analysis: Survey Says! Takeaways from the latest CIO spending data - Wikibon Research
The overall technology spending outlook is deteriorating. And yet there are positive signs making things unpredictable. The negative sentiment is of course being driven by macroeconomic factors and earnings forecasts that have been coming down all year while
2023-12-23
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Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In
Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In Sophie Danby October 27, 2022 - 24 min read If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4 , you'll know
2023-12-10
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What to Look for With Ivanti's Fourth Quarter Release | Ivanti
In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working
2023-12-08
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IT Service Management Best Practices: Automating ITSM
Automation is a hot topic -- especially within IT organizations. Yet despite its popularity, nearly 41% of businesses say they are struggling with excessive manual processing and lack of IT Service Management (ITSM) automation, according to a recent market
2023-12-02
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DevOps and ITIL
Recently I had a few things to say about DevOps. In a nutshell, DevOps is a niche approach to service design and delivery, which won't have much impact in the near future on traditional Operations of core systems. The concept of better integration between Dev
2023-11-22
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